A:Answer Refurbished products sold by Best Buy have been previously returned for various reasons, then tested for functionality and defects before they are repackaged and sold again. Refurbished products may be unused customer returns that are essentially "new" items, products used for testing during the manufacturing process, or products that were returned under warranty, repaired, and tested for proper function. If you need further assistance, we recommend reaching out to the customer service team at Best Buy.
