A:AnswerGood day! Here are the list of the recommended Micro SD card that should be installed in your camera, please make sure it's Class 10 and UHC1 and above such as 16G
- Sandisk Extreme
- Kingston 16GB SDHC-I SDCAC/16GB
32G
- Sandisk Extreme V30
- Sandisk Extreme V30 A1
64G
- Sandisk Extreme V30 A1
- Sandisk Extreme Pro V30 A1.
128G
- Sandisk Extreme V30 A1
- Sandisk Extreme Plus V30.
There is an SD Card slot at the side of the camera, If the camera is facing backward SD card slot is located right side of the reset button. You'll see embossed Micro SD lettering. For assistance, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHi! Yes, there is no limit on adding Geeni devices in your home. As long as your router can accommodate all the devices. For requests or suggestions, please reach us via email at support@mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun,7:00 AM to 12:00 Midnight EST.
A:AnswerWe are sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure such mistakes don't happen again. please be reminded in order for you to receive notifications the permissions and motion detection settings should be enabled. Let us assist you with this, please reach us via email at support@mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun,7:00 AM to 12:00 Midnight EST.
A:AnswerThank you for your interest in one of our Geeni Device. To give you an idea, once you press the record button in the Geeni application it will automatically saved to your phone storage. It's a different thing if there's a recommended SD card installed in the camera because you can just press "Playback" to play the previous recordings. For more information, Please reach us via email at support@mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
A:AnswerHi, All Geeni cameras has a night vision feature. We really don't recommend installing the Geeni smart cameras in front of a glass window. The reason for this is, night vision camera/s does not work through windows reliably because of passive infrared which is used by most cameras that have night vision that detects changes in heat. Most glass used in houses today is insulated where in, it limits the movement of heat through the glass. For more information, please reach us via email at support@mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
A:AnswerHello. All Geeni products and Geeni App are only compatible with a mobile device only and there are no broadcasting or streaming capabilities. For more information, please reach us via email at support@mygeeni.com, phone +1 (888) 232-3143 from Mon-Sun,7:00 AM to 12:00 Midnight EST.
A:AnswerOur apologies concerning the issues that you had. So, we hope you will give us an opportunity to discuss this further with you and see how we can make things right. You can reach out to us in our support channels via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHello Gustavo! All Geeni cameras are not rechargeable or battery operated, they're all powered by electricity that's why they have to be plugged in to function. For request or suggestions, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerThe app works on both iOS and Android. I also have Verizon and with 4G I can stream from my camera with no issues. So to answer your question(s)... Yes.
A:AnswerHello Christensen! We appreciate your time leaving a comment with one of our products. Unfortunately, you can't use this camera to work as a video chat and you can only connect it to Microsoft Cortana, Google Home, and Amazon Alexa. For more details, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHi! For the Geeni smart camera that you have is intended to be used for indoors, however you can still use it for exterior as long as it will not be exposed to heat and water or weather conditions. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHello Jim! Thank you for your interest in our products. To answer your question, the 2 pack camera should include 2 USB cords and 2 adapters. You can use any micro USB cord to power it on, you can visit Walmart or cellphone centers in your area. But, we highly recommend coordinating first to the store where you purchased it because it came with one cord only. You can also contact us to assist further via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHello Mimi! Thank you for bringing this concern to our attention. To answer your question, you can just press the speaker icon located in the live-feed of the camera on your Geeni application. You can also adjust the volume using the volume key on the side of your phone. For more information, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHello Bam! We appreciate your interest in our product and raising this concern to our attention. For smart cameras, it's an auto voltage device, it can work with 110 to 240 V. For Smart Lights, the recommended voltage is 110 V. For more details, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerHello Alison! The viewing angle of the camera is up to 115 degrees diagonally. If you have any issues moving forward, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerWe're sorry that you had to face such difficulties with your App and device. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer. For assistance, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.