Questions & Answers

Name: Geeni - Indoor Wi-Fi Wireless Network Surveillance Camera - Black
Brand: Geeni
SKU: 6306479
Price: 47.99 USD
Rating: 3.9 (73 reviews)

Geeni - Indoor Wi-Fi Wireless Network Surveillance Camera - Black

Model:: GN-CW008-101; |
SKU:: 6306479

User rating, 3.9 out of 5 stars with 73 reviews.

Highly rated by customers for:

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QuestionDoes this unit send information to the manufacturer i.e. data mining?? Can the manufacturer peer into the camera feed?
Asked 7 years ago by Mamabear.
- Answer Definetely not! We understand that securing personal information is very important and Geeni highly value our customer's security and privacy. You even have your own username and password in your account, so rest assured that only you have access to your Geeni account. If you need further information, please contact us via email at support@merkuryinnovations.com, or call us at +1 (888) 232-3143.
  Answered 7 years ago by Geeni official response
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QuestionHow long does the power last?
Asked 7 years ago by Anonymous.
- Answer Hi! As long as the camera is plugged in the power will last long. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
  Answered 7 years ago by Geeni official response
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QuestionHow do i save an entire day with sound? I kmow how to replay and record the replays but it there a quicker way then letting it replay out while recording it. And I get no sound when i save to my phone.
Asked 7 years ago by Lizzylane.
- Answer We greatly apologize, Lizzylane. It is not accessible right now, We are aiming to enable that feature to the next App update. Your patience is highly appreciated. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 7 years ago by Geeni official response
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QuestionSo my geeni cameras blue light is always on, but sometimes there is also a red light , yet signal is 100%. Basically I want to know if other people have my password how can I tell when the are viewing from their app
Asked 4 years ago by Lights.
- Answer Red light is night vision on
  Answered 3 years ago by Anonymous
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QuestionWhen I get a motion sensor picture sent to my smart phone is there any way I can save this? I don't currently have a SD card, although will this motion sensor picture be sent to my SD card? And if it does what format is this picture, can it be downloaded?
Asked 6 years ago by James.
- Answer Hi, James. Since you do not have an SD card installed on the Camera, all the files will be saved on the phone storage. You may check it on your Photos or Gallery. For more details, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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QuestionDoes it record if it detects motion?
Asked 7 years ago by Jen.
- Answer Yes, with options to turn on & off, will also send notice to your iPhone or Apple Watch, also take snapshot and save on cloud for you to review later.
  Answered 7 years ago by Dtego
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QuestionThe time display on my camera did not change from daylight savings time, how do I manually change to current time?
Asked 6 years ago by Ziggy.
- Answer Hello Ziggy! We do apologize for the inconvenience that you encounter, especially after daylight saving time. The time display on your camera usually depend on the time of your phone settings, please also check the time zone located inside of the Geeni application. Once checked, you can just unplug and re-plug the camera. If the issue persists, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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QuestionIs there a way to turn it off for when ur at home and may not want it filming?
Asked 7 years ago by Geenitester.
- Answer There is no way for you to turn it off, but you may unplugged it from the wall outlet. if you want to turn it off, Just to set your expectation, when you unplugged it may go offline on the Geeni App when you plug it back. If you have any issues moving forward, please contact us via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 7 years ago by Geeni official response
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QuestionI have a microSD card in my genie camera but when I go to play back it will show me a little bit of it and then it gets all choppy and will never continue through till the next day and I have a 256 GB microSD card in it
Asked 6 years ago by Rsmart86.
- Answer Hello, Thank you for bringing this to our attention and we're sorry for the inconvenience. Our recommended Micro SD card that should be used in the camera is a Class 10 and UHS1 and above, such as: 16G- Sandisk Extreme- Kingston 16GB SDHC-I SDCAC/ 32GFbulb- Sandisk Extreme V30- Sandisk Extreme V30 A1/ 64G- Sandisk Extreme V30 A1- Sandisk Extreme Pro V30 A1./128G- Sandisk Extreme V30 A1- Sandisk Extreme Plus V30. We would love to discuss this with you via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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QuestionHow can I disable the beebing sound on my geeni camera when it activates.
Asked 5 years ago by Bob.
- Answer Hi Bob! As of the moment, there is no option to deactivate the prompt tone on the camera. This feature will help us identify that we successfully resetted the camera. But I'll go ahead and forward this to our Technical team to check. We value this kind of feedback and suggestion to improve our products and services. For more suggestion, contact us via email at support@mygeeni.com or call us at phone +1 (888) 232-3143. You can also visit our support website at support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
  Answered 5 years ago by Geeni official response
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QuestionCan i record 24/7 with this camera?
Asked 7 years ago by Sergio.
- Answer yes, but its NOT worth your time. The camera playback speed is 1:1. Its not even frame by frame. Software is very rudimentary. Looking for better playback cameras.
  Answered 3 years ago by John
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QuestionMy camera during the night makes a very loud beep at random times (1x every night). My motion & sound settings are turned off. Even covering the camera or logging out of the app has not worked. What is this sound & how can I turn it off?
Asked 5 years ago by Rowan.
- Answer I have gone back and fourth with the customer service and on 2 seperate tries. I believe it is the camera wifi reseting. It beeps and flashes blue. The flashing blue is setup mode. Customer service was no help at all out of all the times I contacted them. They dont seem to know exactly what I tell them the camera is doing. If they never really understood the problem, it wont be fixed till they do. I still search for a fix but no luck. Trying for past 2 years.
  Answered 4 years ago by MzLadyX
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QuestionThe sound button in the sitting on a geeni camera what is it used for right now I have it off I don’t want the camera to make any noise it has to be undetectable please help
Asked 6 years ago by Cheaters.
- Answer Thank you for bringing this to our attention. During set up, you will hear a beep sound and this is to notify you that the device is being reset. Once this device connected successfully to the app, you will not hear any sound coming from the camera unless you press and hold the microphone icon in the Geeni app and talk. For more information, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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Showing 141-153 of 153 questions

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Questions & Answers

Geeni - Indoor Wi-Fi Wireless Network Surveillance Camera - Black

Q: QuestionDoes this unit send information to the manufacturer i.e. data mining?? Can the manufacturer peer into the camera feed?

Q: QuestionHow long does the power last?

Q: QuestionHow do i save an entire day with sound? I kmow how to replay and record the replays but it there a quicker way then letting it replay out while recording it. And I get no sound when i save to my phone.

Q: QuestionSo my geeni cameras blue light is always on, but sometimes there is also a red light , yet signal is 100%. Basically I want to know if other people have my password how can I tell when the are viewing from their app

Q: QuestionWhen I get a motion sensor picture sent to my smart phone is there any way I can save this? I don't currently have a SD card, although will this motion sensor picture be sent to my SD card? And if it does what format is this picture, can it be downloaded?

Q: QuestionDoes it record if it detects motion?

Q: QuestionThe time display on my camera did not change from daylight savings time, how do I manually change to current time?

Q: QuestionIs there a way to turn it off for when ur at home and may not want it filming?

Q: QuestionI have a microSD card in my genie camera but when I go to play back it will show me a little bit of it and then it gets all choppy and will never continue through till the next day and I have a 256 GB microSD card in it

Q: QuestionHow can I disable the beebing sound on my geeni camera when it activates.

Q: QuestionCan i record 24/7 with this camera?

Q: QuestionMy camera during the night makes a very loud beep at random times (1x every night). My motion & sound settings are turned off. Even covering the camera or logging out of the app has not worked. What is this sound & how can I turn it off?

Q: QuestionThe sound button in the sitting on a geeni camera what is it used for right now I have it off I don’t want the camera to make any noise it has to be undetectable please help

Most-viewed items

QuestionDoes this unit send information to the manufacturer i.e. data mining?? Can the manufacturer peer into the camera feed?

QuestionHow long does the power last?

QuestionHow do i save an entire day with sound? I kmow how to replay and record the replays but it there a quicker way then letting it replay out while recording it. And I get no sound when i save to my phone.

QuestionSo my geeni cameras blue light is always on, but sometimes there is also a red light , yet signal is 100%. Basically I want to know if other people have my password how can I tell when the are viewing from their app

QuestionWhen I get a motion sensor picture sent to my smart phone is there any way I can save this? I don't currently have a SD card, although will this motion sensor picture be sent to my SD card? And if it does what format is this picture, can it be downloaded?

QuestionDoes it record if it detects motion?

QuestionThe time display on my camera did not change from daylight savings time, how do I manually change to current time?

QuestionIs there a way to turn it off for when ur at home and may not want it filming?

QuestionI have a microSD card in my genie camera but when I go to play back it will show me a little bit of it and then it gets all choppy and will never continue through till the next day and I have a 256 GB microSD card in it

QuestionHow can I disable the beebing sound on my geeni camera when it activates.

QuestionCan i record 24/7 with this camera?

QuestionMy camera during the night makes a very loud beep at random times (1x every night). My motion & sound settings are turned off. Even covering the camera or logging out of the app has not worked. What is this sound & how can I turn it off?

QuestionThe sound button in the sitting on a geeni camera what is it used for right now I have it off I don’t want the camera to make any noise it has to be undetectable please help