A:AnswerHi! I'm glad that you raise this over to us. The LED Strip that you have a 6 pins and that is 12mm in width. If you have further question please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00 AM to PM: 7:00 PM EST.
A:AnswerHello Robert, As of the moment, the feature you are asking for is not yet available for our Geeni smart lights. Our developers are still working on this feature to be available soon as this feature has been requested by a lot of our valued customers like you. For details, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
A:AnswerHello, the Multicolor WiFi light strip is being powered using the remote controller provided. You have to plug it into a power source for it to work. For further information, please contact us via email at [email protected] or call us at +1 888 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerThank you for showing interest with our devices. Well, you can use the LED strip still even without Wi-Fi connection. You can use the remote to change the color of the LED strip. Sadly, you badly need to set it up on a Wi-fi router in order for you to unlock all of its features that you can use only when you set it up such as: schedule, playing scenes and etc. For other questions, please contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143 as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
A:AnswerThank you for your interest in one of our products. As for your concern, this LED Light Strip Kit works with your home Wi-Fi and no hub required! Simply download the Geeni app, attach the PRISMA Plus Strip, and set it up. For assistance, please contact us via email [email protected] or call us at (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
