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Hi, thank you for reaching out to Guardian Technologies Customer Support. We’re truly sorry to hear that the order won’t be compatible with your Germ Guardian AC4100 unit. We understand how important it is to receive the right product that meets your needs, and we’re here to help get things sorted. To assist you with cancelling the order, we kindly ask that you either send us a message or give us a call so we can process your request as quickly as possible. If it is more convenient you may also chat with us on www.Guardiantechnologies.com. We are available to chat Monday through Friday from 8am to 9pm EST.
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