Questions & Answers

Q: QuestionMy watch has stopped recording sleep and weather.

Asked 2 years ago by Anonymous.

• A:Answer Hi, there. We're sorry to hear that your Fitbit Sense 2 is not tracking your sleep and the weather app is not working. To track your sleep, we recommend checking out the tips here: https://support.google.com/fitbit/answer/14236407 To set up the Weather app, you can follow the steps here: https://support.google.com/fitbit/answer/14237125 For any additional questions and concerns, reach us at https://goo.gle/contactfitbit

  Answered 2 years ago by FitBit Team

  
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Q: QuestionDoes this watch alert when you fall?

Asked 2 years ago by Grandma.

This question was asked about the related product: Google - Fitbit Sense 2 Advanced Health Smartwatch - Works with Android and iOS - Pale Gold - (2022)

• A:Answer Hi, Grandma. Fitbit Sense 2 doesn't have a fall detection feature. For more information about Sense 2, see: https://support.google.com/fitbit/answer/14237106

  Answered 2 years ago by FitBit Team

  
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Q: QuestionIs it compatible with dexcom g7

Asked 2 years ago by Chris.

• A:Answer Hi, Chris. Dexcom app Integration with Fitbit is not available. For any additional questions and concerns, reach us at https://goo.gle/contactfitbit

  Answered 2 years ago by FitBit Team

  
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Q: QuestionARE YOU ABLE TO CHANGE FACE ON SENSA 2

Asked 2 years ago by PATSY.

• A:Answer Hi, Patsy. Yes, Sense 2 offer various designs for your clock screen. To change the Sense 2 clock face, follow the instructions here: https://help.fitbit.com/articles/en_US/Help_article/2311.htm For any other concerns, feel free to reach out to our support channels at: https://goo.gle/contactfitbit

  Answered 2 years ago by FitBit Team

  
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Q: QuestionWill versa 3 bands and covers fit the Sense 2 watch

Asked 2 years ago by AngM.

This question was asked about the related product: Google - Fitbit Sense 2 Advanced Health Smartwatch - Works with Android and iOS - Pale Gold - (2022)

• A:Answer Hi, AngM. If you're referring to the screen protector, yes, the accessories for the Fitbit Versa 3 (bands and screen protector) are all compatible with the Fitbit Sense 2. Please visit https://www.fitbit.com/global/us/products/accessories For any additional questions and concerns, reach us at https://goo.gle/contactfitbit

  Answered 2 years ago by FitBit Team

  
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Q: Questiondoes it have a timer, stopwatch & alarm?

Asked 2 years ago by Vicki.

• A:Answer Yes

  Answered 2 years ago by MelanieBVerified Purchase

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Q: QuestionI want to have my bushnell golf app that I use on my phone show up on the watch. Can you download the Bushnell app straight to the watch? Or can you somehow show the screen on your phone on the watch? Thanks.

Asked 2 years ago by Golfer.

• A:Answer Hi, Golfer. For Sense 2, you only use the apps that are already installed on the watch, and no other app can be downloaded. For any other questions or concerns, feel free to reach out to our support channels: https://goo.gle/contactfitbit

  Answered 2 years ago by FitBit Team

  
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Q: QuestionIs this watch compatible with a galaxy A51 5G. Thank you.

Asked 2 years ago by Gracey.

This question was asked about the related product: Google - Fitbit Sense 2 Advanced Health Smartwatch - Works with Android and iOS - Pale Gold - (2022)

• A:Answer This watch is compatible to galaxy A51.

  Answered 2 years ago by AkhilasiriGVerified Purchase

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Q: QuestionDoes it detect ad report faros?

Asked 2 years ago by CarolM.

This question was asked about the related product: Google - Fitbit Sense 2 Advanced Health Smartwatch - Works with Android and iOS - Pale Gold - (2022)

• A:Answer No

  Answered 2 years ago by MarkyC

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Q: QuestionIs this compatible with an IPHONE 11?

Asked 2 years ago by JR.

• A:Answer Hi, JR. The Fitbit app is compatible with most popular phones and tablets. To set up and use the Fitbit products and services, you must install the Fitbit app on a compatible device running on Apple iOS 15 and higher. For more information, visit https://www.fitbit.com/global/us/technology/compatible-devices Please reach out to our customer support team at https://goo.gle/contactfitbit if you have any further questions.

  Answered 2 years ago by FitBit Team

  
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Q: QuestionBattery life after charging??

Asked 2 years ago by Bulldog.

This question was asked about the related product: Google - Fitbit Sense 2 Advanced Health Smartwatch - Works with Android and iOS - Pale Gold - (2022)

• A:Answer Hi, there. The estimated battery life of the Fitbit Sense 2 after fully charging is up to 6+ days. For more information, visit https://help.fitbit.com/articles/en_US/Help_article/2004.htm For any additional questions and concerns, reach us at https://goo.gle/contactfitbit

  Answered 2 years ago by FitBit Team

  
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Q: QuestionIs the screen large?and can you check everything on your watch,also as well as your phone? And does it have a lot of face styles that you don't have to pay for?

Asked 2 years ago by Lori.

• A:Answer Hi, Lori. The Sense 2 dimensions are 1.5" l x 1.5" w x 0.45" h. There are features that can only be seen on both the app and the device. There are also features that can only be seen on the or on the device. For more information on Fitbit Sense 2, you can check: https://help.fitbit.com/articles/en_US/Help_article/2475.htm. To check out different free clock faces for Sense 2, you can check: https://gallery.fitbit.com If you have additional questions, please reach out to us at: https://goo.gle/contactfitbit

  Answered 2 years ago by FitBit Team

  
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Q: QuestionIs this compatable with a Galaxy S21 FE 5SE phone ?

Asked 2 years ago by Amy.

• A:Answer Yes, it's compatible. I have the same phone.

  Answered 2 years ago by MWhiteVerified Purchase

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Q: QuestionIs this compatible with a 10x iPhone? My updated iOS is not 17 If not, which one is compatible? I want a voice activated one.

Asked 2 years ago by MamMam.

• A:Answer Hi, MamMam. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running on Apple iOS 15 and higher. For more information, visit https://www.fitbit.com/global/us/technology/compatible-devices To set up a voice assistant in the Fitbit Sense 2, you can follow the steps here: https://help.fitbit.com/articles/en_US/Help_article/2009.htm For any additional questions and concerns, feel free to reach out through phone, chat, social support or through our community forums: contact.fitbit.com

  Answered 2 years ago by FitBit Team

  
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Q: QuestionI have fitbit sense 1 now and I want to upgrade to sense 2, will the premium membership transfer or do I pay full price again, I just renewed it recently.

Asked 2 years ago by Anonymous.

• A:Answer Hi, there. Per our Terms of Service, all Fitbit Premium payments are considered final, non-refundable, and non-transferrable, so you'll need to purchase a new subscription for your wife. For reference regarding our terms of service, visit: https://www.fitbit.com/global/us/legal/terms-of-service#fitbit-paid-services For any other concerns, reach out to our support channels at: https://myhelp.fitbit.com/s/support?language=en_US

  Answered 2 years ago by FitBit Team

  
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Q: QuestionCan this watch ping my phone to reveal where I misplaced it? Can I answer a call on it?

Asked 2 years ago by Deb.

• A:Answer Yes it can

  Answered 2 years ago by ValerieA

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Q: QuestionBattery life on a charge for the Spence 2

Asked 2 years ago by Anonymous.

• A:Answer I usually get about 4 days. I usually use it while exercising

  Answered 2 years ago by Anonymous

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Q: QuestionCurrently I have a versa 2, but the face plate has started to come away. What is the next compatible watch? I don't like change.

Asked 2 years ago by 529.

• A:Answer I just got a Sense 2 and I love it so far. Don't get a Versa 3 if you're using to track active minutes and heart rate while exercising. It is not accurate. My Versa 2 was far more accurate than the Versa 3.

  Answered 2 years ago by MWhite

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Q: QuestionDoes it take blood pressure and heart beet?

Asked 2 years ago by Anonymous.

• A:Answer Hi! We don't have a device yet that can track blood pressure, but the Sense 2 can track your all-day heart rate.

  Answered 2 years ago by FitBit Team

  
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