Questions & Answers

Q: QuestionCan I use the camera without the subscription?

Asked 2 years ago by LawrenceC.

• A:Answer Hey there, Lawrence! Thanks for your interest. Yes, the Nest Cam (battery) comes with 3 hours of event video history, and you can stream live video for free in the Google Home app. However, you’ll need a Nest Aware subscription to receive advanced features. Learn more about what you can get with the Nest Aware here: https://support.google.com/googlenest/answer/9233159

  Answered 2 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan an extension cord be used if a plug is not nearby?

Asked 2 years ago by Poindexter.

• A:Answer Hi there, Poindexter! No, we don’t recommend using an extension cord. To ensure the safety, security and protection of both Nest Cam (Battery) and the cable that you will use, especially if you will place it outdoors, it’s always a better option to use the Nest Cam Weatherproof cable instead. You may reach out to Best Buy support for help with the availability of this accessory.

  Answered 2 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI would like to install a camera above my detached garage. Is there a limit fir the distance from my router to the Google camera? Do I need a wifi extender?

Asked 3 years ago by Mike.

• A:Answer Distance isn’t a limitation of the camera. It is all up to how you have your wireless network designed. If you can’t get good speed tests from your cell phone in that location then the cameras aren’t going to have good connection either. Every home or location is different and it is impossible for someone to give you specifics on your configuration. However like I said test the internet speed with your cell phone in that specific location and if you can’t get good speeds on your phone then yes you will need a wifi extender.

  Answered 3 years ago by CamGuyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I view the Nest Cam Battery video feed on my Google Home Hub and Nest Hub Max like I can with the Nest Hello Doorbell? I really hope so, or it's a dealbreaker for me until I can.

Asked 4 years ago by phoenix1172.

• A:Answer Definitely! You can stream Nest Cam (Battery) to a smart display, like Nest Hub or Nest Hub Max, and view your security video feed. To learn more, check out this help article on our support page: https://support.google.com/googlenest/answer/7529598

  Answered 4 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the included power cable weatherproof like the optional longer cables?

Asked 4 years ago by Robb.

• A:Answer NO.

  Answered 4 years ago by KaibilVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI already have a Nest aware subscription. Will these cameras be able to be added to my account?

Asked 4 years ago by pmarz.

• A:Answer Yes, if you’re planning to add the new camera to a Home structure with an existing Nest Aware (2nd gen), the Nest Aware plan will apply to every camera on a given Home structure. Nest Aware (2nd gen) offers a whole home subscription that includes all Nest Cameras, Nest Hello and Google Home and Nest speakers (US only) and displays (US only) in your home.

  Answered 4 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionPrevious reviewers are saying it's not compatible with the Nest App that my current doorbell and outdoor wired camera is on. Is this true? Can I integrate this camera with my Nest App and other cameras?

Asked 4 years ago by JG.

• A:Answer Unfortunately this camera is NOT compatible with the google Nest app which to me is a huge disappointment. You have to use the Google "Home" app which does not work with a PC. So you can't even see the camera's output on a PC, which you obviously can with their other cameras.

  Answered 4 years ago by AlanD963

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIf I were to by 6 of them will they all work under the same account and app?

Asked 4 years ago by PS5s.

• A:Answer Yes, you will be able to scroll and see all the cameras in 1 account from Nest. If you plan to buy 6 of them, Google is giving you a price discount right now directly from their Google store. A 6 pack on Google is selling for $596.00 as of 8/20/21.

  Answered 4 years ago by Moes

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI plan to use the new Nest Camera Battery on wired power 24/7 (for streaming). The built-in battery will eventually go bad (as all batteries do). Will the camera still operate on wired power with a bad battery or will the battery need to be replaced?

Asked 4 years ago by NNNN.

• A:Answer Nest Cam (battery) comes with a built-in rechargeable battery and is not replaceable. You can keep it hardwire, but we recommend contacting our support team if you experience any power or battery related issues by visiting our help page: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
  Helpful (4)Unhelpful (3)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen will this camera be available and how does it compare with Nest Cam IQ outdoor. Is it a direct replacement?

Asked 4 years ago by Montanero.

• A:Answer We recommend contacting BestBuy to check product release and availability on their site. Also, Nest Cam (battery) is not a replacement for Nest Cam IQ Outdoor since it shares both similar and upgraded features, and that it can be set up for indoor and outdoor use.

  Answered 4 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the expected battery life on these cameras?

Asked 4 years ago by Jerryboree.

• A:Answer Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios: Busy: About 1.5 months battery life (about 20 - 25 recorded events per day) Typical: About 3 months battery life (about 9 - 12 recorded events per day) Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

  Answered 4 years ago by Nest Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat type of battery is used?

Asked 3 days ago by Chris.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Hi there, Chris. The Nest Cam (Battery) has a built-in rechargeable 6 Ah, 3.65V lithium-ion battery. Check out this link for more information: https://support.google.com/googlenest/answer/9259110?

  Answered 2 days ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this camera be hard wired so you don't have to recharge it

Asked 3 weeks ago by Dm1956.

• A:Answer Hi there, Dm1956. Yes, you can plug the Nest Cam (Battery) into an outlet to get continuous power. Here’s a link with more details: https://support.google.com/googlenest/answer/10481582

  Answered 3 weeks ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow far does the camera reach? We’re looking for one to use at a lake house & want to be able to see what’s happening at the dock on the lake.

Asked 1 month ago by Anonymous.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Great inquiry. While there isn’t a specified range for the Nest Cam (Battery), to get the 1080p resolution, it requires a connectivity speed of at least 2 Mbps. For more details, here’s a link: https://support.google.com/googlenest/answer/9259110

  Answered 3 weeks ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the batteries be removed for charging?

Asked 1 month ago by John.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Thanks for asking, John. No, the Nest Cam (Battery) doesn’t allow you to remove the battery directly for charging. You’ll remove it from the magnetic mount and plug it into a power source using the provided cable and power adapter. Here’s a link with more information: https://support.google.com/googlenest/answer/11052520?hl=en

  Answered 1 month ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this camera record and hold data without WiFi ?

Asked 1 month ago by J.

• A:Answer Thanks for the inquiry, J. The Nest Cam (Battery) needs wifi to take advantage of all its features. If it does go offline, it has enough internal memory to store up to one hour of recorded events when they're offline. Check out this link for more information: https://support.google.com/googlenest/answer/9242083

  Answered 1 month ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat's the battery life for these cameras? For a reasonable motion detection (say 30 times a day) and 30 secs video capture?

Asked 1 month ago by Sathya.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Hi there, Sathya. The battery consumption on the Nest Cam (Battery) will depend on factors including activity, temperature, and selected camera settings. On average here’s how long the battery will last on a single charge: Busy - About 1 month battery life (about 25 - 30 recorded events per day) Typical - About 2.5 months battery life (about 13 - 16 recorded events per day) Quiet - About 6 months battery life (about 2 - 5 recorded events per day) Here’s a few tips to conserve battery: 1. Optimize its video quality. 2. Shorten the length of time for which events are recorded. 3. Take longer to begin recording between events. We’re just a click away if you need support: https://support.google.com/googlenest/gethelp

  Answered 1 month ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhich generation?

Asked 2 months ago by Anonymous.

• A:Answer Hey there. The Nest Cam (Battery) is our first generation of this product. For more insight on all our devices, here’s a link: https://support.google.com/googlenest/answer/9259110

  Answered 2 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan these cameras be hard wired?

Asked 4 months ago by Sammy.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Thanks for asking, Sammy. Yes, the Nest Cam (Battery) can be plugged into an outlet to get continuous power. Here’s a link with more details: https://support.google.com/googlenest/answer/10481582

  Answered 3 months ago by Google Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question