A:Answer Great question, Ali. Sounds like you may be running into an issue with the Night Vision on your Nest Cam (Indoor, wired). Most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera, like a shelf, window, window screen, or wall. Here’s are some solutions:
1. Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
2. Move nearby objects that may reflect the infrared light.
3. Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
Here’s a link with more information: https://support.google.com/googlenest/answer/9259738?hl=en
We’re just a click away if you need us: https://support.google.com/googlenest/gethelp?
