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Thanks for reaching out about your Nest Doorbell (Wired, 3rd gen). There are a few things check to make sure everything is working properly — here’s what to review: 1. Check chime settings: If you have a mechanical chime (moving parts that make the sound), the chime duration option should be turned off. This setting is for electronic or digital chimes only. 2. Check doorbell wires: It's possible that a wire came loose when you put your doorbell on the backplate, or that the wires aren't tight enough. Make sure that the wires are securely connected. 3. Check chime connector: Check the chime box to ensure the Chime Connector and wires aren't touching any moving parts, which could muffle the sound. Here’s a link with more suggestions: https://support.google.com/googlenest/answer/9317473 We’re here and ready to help anytime: https://support.google.com/googlenest/gethelp
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