I like my Nest doorbell. However it does not record all the people walking by. My neighbor brought my garbage cans from the curb for me. I wanted to know who did it so I could thank them. He was not on my video. Why? Who else was near my home? null

Question

ChristopherM · Accepted Answer

Occasionally home internet can go out for a short length of time.  Most times you will not even know it.  When it does the doorbell cannot communicate.

Nest Support · Answer

Hi, Babka! The Nest Doorbell (battery) works even without a subscription. You'll have basic motion detection only, watch live feed, and get videos up to 3 hours in the past, which will automatically expire and be deleted after 3 hours.

With a Nest Aware subscription you’ll get extra features. It is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. Check what you can get with the Nest Aware subscription, here’s the link: https://support.google.com/googlenest/answer/9233159

“I like my Nest doorbell. However it does not record all the people walking by. My neighbor brought my garbage cans from the curb for me. I wanted to know who did it so I could thank them. He was not on my video. Why? Who else was near my home?”

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