Questions & Answers

Q: QuestionIs this DOCSIS 3.1 compatible

Asked 4 years ago by peter.

Q: QuestionCan I connect this system to a Comcast (Xfinity) BX6-T modem using one of the ethernet outlets?

Asked 4 years ago by Chuck.

• A:Answer As long as your Comcast router is handing out IP addresses dynamically, you're good to go! I have these connected to my Verizon router and they work perfectly.

  Answered 4 years ago by BigMattyKVerified Purchase

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Q: QuestionIs there a monthly cost for the use of these?

Asked 4 years ago by Anonymous.

• A:Answer i've never paid a fee

  Answered 4 years ago by bigal

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Q: QuestionI'm thinking about getting rid of Cox as my internet provider . I do not have cable nor do I own the router. If I were to buy the google wifi , do I need to buy a router? And if so, what kind?

Asked 4 years ago by Traci.

• A:Answer You need an internet provider still

  Answered 4 years ago by Mda3

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Q: QuestionWill this model work in India?

Asked 4 years ago by Mahe.

Q: QuestionDoes Google WIFI support both 2.4 GHz and 5 GHz devices or only 5 GHz?

Asked 4 years ago by Bikerross.

• A:Answer appears to support both

  Answered 4 years ago by bigalVerified Purchase

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Q: QuestionIs the Ethernet cable included?

Asked 4 years ago by Lea.

• A:Answer Yes it does

  Answered 4 years ago by RMPLVerified Purchase

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Q: QuestionI have a Google Nest router and a couple of Nest points, but I would like to hard wire these through a switch coming from the Nest router. Can I add all three onto the existing Nest wifi system?

Asked 4 years ago by KJH.

• A:Answer Yes

  Answered 4 years ago by ChetF

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Q: QuestionI'm trying to install Google wifi mesh units using a Verizon LTE wireless router. I downloaded the Google Home app and entered the wifi name and password but it doesn't connect.

Asked 4 years ago by trees151.

• A:Answer Connect one of three points to router with ethernet cable. Plug on point the port that has a circle pic of world. Power up point wait a while until flashes blue light now use app to discover and finish set up make password network name etc. Then add additional points fir the other points. Follow directions the app will give you. I downloaded Google WIFI app.

  Answered 4 years ago by BillVerified Purchase

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Q: QuestionWhat is the difference between this product and the "AC2200 Smart Mesh" router?

Asked 4 years ago by ARUSHOL78.

Q: QuestionI just bought the google wifi 3 pack. I want to know how to update the units or whether the units update themselves once up and running. How can you tell if it has the lastest software or firmware?

Asked 4 years ago by Cush.

• A:Answer It auto updates in the background. You can check the version in the app. It also provides a changelist

  Answered 4 years ago by diamond204Verified Purchase

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Q: QuestionSo what is needed with the google wifi point ?

Asked 4 years ago by Nerdy.

• A:Answer I only needed my router from my existing internet provider. I have a 2600 sq. ft. home and no one upstairs could get wifi - it was too weak. In the past, I had bought several wifi extenders, but they didn't work very well. After getting Google Wifi Point, it came with 3 points - I placed them through out the house and now everyone gets wifi - very strong signal - no more hearing them complain about they can't get wifii.

  Answered 4 years ago by InkcartridgeVerified Purchase

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Q: QuestionCan Google Whole Home Wi-Fi System 3 Pack be used in conjunction with AT&T U-verse?

Asked 4 years ago by OilfieldGuy.

• A:Answer yes it can, but you have to keep the router AT&T sent you. I plugged into the AT&T router, set up the google network, then I went into my router settings and turned off the wireless from AT&T so only my google network is available. It's actually really easy to do and a quick google search provided step by step instructions.

  Answered 4 years ago by Batman

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Q: Questiondoes it work for my backyard?

Asked 4 years ago by Anonymous.

• A:Answer The signal will reach your backyard if placed strategically in your home. I don’t believe they are recommended for outdoor placement.

  Answered 4 years ago by Tony

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Q: QuestionDo I need to plug something behind the router like with Linksys?

Asked 5 years ago by AD58.

• A:Answer Yes. One of the access points must be plugged into your internet modem so it can connect to the other wireless points.

  Answered 4 years ago by JjbanksVerified Purchase

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Q: QuestionI have a modem and router combo model from Motorola (MG7540). Can I use google wifi with this model?

Asked 5 years ago by Jess.

• A:Answer Yes. Google Wifi will work with your modem/router combo. However, we recommend putting it in Bridge mode so you can set up Google Wifi as your primary router and to avoid Double NAT as it may cause connectivity issues. You can read more on Bridge mode and Double NAT here: https://support.google.com/wifi/answer/6240987

  Answered 5 years ago by Google Team

  
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Q: QuestionLooking to update my modem/router. If I understand the information on this site, I will no longer need a modem/router but will be able to mate Google WiFi to a straight modem. Am I correct? I have Xfinity service with phone.

Asked 5 years ago by ejs008.

• A:Answer Yes. Google Wifi needs to be connected to a modem provided by your ISP. Here's a link for the setup requirements and guide on how to setup: https://support.google.com/wifi/answer/7183148

  Answered 5 years ago by Google Team

  
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Q: QuestionSo basically if I buy this I still have to pay for my wifi provider and this will just boost the speed?

Asked 5 years ago by Cquick.

• A:Answer Yes. You’ll still need an Internet Service Provider (ISP) and a modem to connect to the internet. Google Wifi replaces your traditional router to provide seamless, reliable Wi-Fi coverage throughout your home. Internet speed and reception depend on the modem and internet service provided by ISP. Google Wifi can help distribute the full speed it receives from your modem. Learn more about Google Wifi here: https://support.google.com/wifi/answer/7168315

  Answered 5 years ago by Google Team

  
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Q: QuestionIs the Google Wifi - Whole Home Wi-Fi System - 3 pack system compatible with Spectrum internet

Asked 5 years ago by DBad.

• A:Answer Google Wifi is compatible with most broadband internet services including Spectrum. We recommend setting up Google Wifi as your primary router directly wired into the WAN port of modem with an Ethernet cable. If your modem is a modem router combo, we recommend disabling the Wi-Fi functionality by putting it in Bridge mode to avoid any Double NAT as this may cause connectivity issues. You can find more info regarding Bridge mode and Double NAT here: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Google Team

  
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