“I cannot get mine to connect to my WiFi which has a very strong signal. What’s the trick to connecting? I’m using the Govee app.”
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To troubleshoot your connection issue, please confirm if you have a dual-band router. If your 2.4GHz and 5GHz networks share the same SSID, we recommend disabling the 5GHz network temporarily, as our device is designed to operate exclusively on the 2.4GHz band. Moreover, consider the following troubleshooting steps: 1, Give your device and router a quick restart. If that doesn’t help, try setting up the network connection again. 2, See if the device can connect to a 2.4GHz mobile hotspot—this will help tell us whether the issue is with your device or the router. 3, Check if your device is too far from the router, or if there are walls or objects in between that could be weakening the signal. 4, Take a quick look at your Wi-Fi security settings—if it’s set to WPA3, try switching it to WPA2. Some devices aren’t quite compatible with WPA3 yet. 5, If you have a lot of devices connected at home, your router might be feeling a bit overwhelmed. In that case, adding another router just for your smart devices can often help. 6, Remove the device from the Govee Home App and attempt to pair it anew.
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