Questions & Answers

Q: QuestionWhat is the length of the LED strip light?

• A:Answer The product length of the LED strip light is 50 feet.

Q: QuestionDoes the LED strip light require a specific app to control it?

• A:Answer This LED strip light has an app you can use to control it.

Q: QuestionAre there different color temperatures available for the LED strip light?

• A:Answer This LED strip light offers multiple color temperatures.

Q: QuestionCan you link 2- 50 foot sections together?

Asked 1 year ago by Chris.

• A:Answer Hello, thank you for your question.The lights cannot be connected together,but they can be grouped controlled through Govee Home app.

  Answered 1 year ago by Govee Official

  
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Q: QuestionIs this a single roll 49.2 ft long or is it 2 x 24.6 ft rolls?

Asked 11 months ago by Jwolf24601.

• A:Answer Thank you for your question.It comes with 2 rolls of 24.6ft light.

  Answered 11 months ago by Govee Official

  
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Q: QuestionCan you extend the length to 60’

Asked 1 year ago by Scott.

• A:Answer Thank you for your question.This light cannot be extended to 60ft.

  Answered 1 year ago by Govee Official

  
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Q: QuestionDoes this come with a remote or is there one that is compatible?

Asked 6 months ago by LEDS.

• A:Answer No it doesn't. I control it by Google Home or you can by the app.

  Answered 6 months ago by chappy

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Q: QuestionCan you cut it? If there is some left, can you cut that peice out to put it somewhere else?

Asked 6 months ago by HaiWSP.

• A:Answer Yes you can cut it. Manual will tell where you can cut but once you do the cut off portion is trashed.

  Answered 6 months ago by JonathanGVerified Purchase

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Q: QuestionHow do you install it?

Asked 8 months ago by INeverWriteReviews.

• A:Answer Thank you for your question.The light strip is designed to be installed using the adhesive backing, allowing for mounting on various surfaces.

  Answered 8 months ago by Govee Official

  
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Q: QuestionDoes this work with dreamview and if so, how many different segements/zones are there that can be programmed into dreamview?

Asked 1 year ago by Misterel.

• A:Answer Thank you for your question.Yes, it work with dreamview, it can be set as the sub-device.6 segments can be programmed.

  Answered 1 year ago by Govee Official

  
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Q: QuestionWhat is the Lumens rating of this product?

Asked 1 month ago by PackRipsNBreaks.

• A:Answer Thank you for your inquiry regarding the lumens rating of this product. The product has a lumens rating of 180.

  Answered 1 month ago by Govee Official

  
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Q: QuestionCsn you cut this strip down to 40 feet?

Asked 1 month ago by Rick.

• A:Answer Yes, you can cut the Govee RGBICW LED strip light. Make sure to cut only at the marked copper cutting points (usually every few inches). After cutting, the remaining piece will not be usable.

  Answered 1 month ago by Govee Official

  
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Q: Questioncan this be extended

Asked 2 months ago by SRK.

• A:Answer Thank you for your inquiry. Unfortunately, this particular model cannot be extended.

  Answered 2 months ago by Govee Official

  
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Q: QuestionI cannot get mine to connect to my WiFi which has a very strong signal. What’s the trick to connecting? I’m using the Govee app.

Asked 3 months ago by JulieS.

• A:Answer To troubleshoot your connection issue, please confirm if you have a dual-band router. If your 2.4GHz and 5GHz networks share the same SSID, we recommend disabling the 5GHz network temporarily, as our device is designed to operate exclusively on the 2.4GHz band. Moreover, consider the following troubleshooting steps: 1, Give your device and router a quick restart. If that doesn’t help, try setting up the network connection again. 2, See if the device can connect to a 2.4GHz mobile hotspot—this will help tell us whether the issue is with your device or the router. 3, Check if your device is too far from the router, or if there are walls or objects in between that could be weakening the signal. 4, Take a quick look at your Wi-Fi security settings—if it’s set to WPA3, try switching it to WPA2. Some devices aren’t quite compatible with WPA3 yet. 5, If you have a lot of devices connected at home, your router might be feeling a bit overwhelmed. In that case, adding another router just for your smart devices can often help. 6, Remove the device from the Govee Home App and attempt to pair it anew.

  Answered 3 months ago by Govee Official

  
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Q: Questionis the light portion 49 feet or does that include the control and power cable?

Asked 4 months ago by Philips.

• A:Answer Thank you for your inquiry. The 49 feet refers only to the light strip itself and does not include the length of the control or power cables. If you need additional details, please let us know and we will be happy to provide that information.

  Answered 4 months ago by Govee Official

  
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Q: QuestionSince this is two strips connected with one cord, if I wanted to connect it in a square room would I have to connect the strips in opposite ways starting in one corner?

Asked 5 months ago by BobJohnson.

• A:Answer Thank you for your question.If two light strips are installed in opposite directions, the colors on the strips will also display in reverse. To ensure both strips present colors in the same direction, you can use the color mode to select and apply colors segment by segment. Please note that this adjustment cannot be achieved through Scene or DIY modes.Special mounting clips are included with the product for easy fixation of the light strips at corners.

  Answered 4 months ago by Govee Official

  
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Q: Questioni want to hang these on the ceiling of my room. My room has four walls connecting, how many of these will i need?

Asked 5 months ago by loo.

• A:Answer 2 sets and make sure you pre plan the outlets for them

  Answered 4 months ago by DaveyBVerified Purchase

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Q: QuestionHow long is the power cord off of the light strip to plug into an outlet? I want to install these at the top of the walls by the ceiling, but I don't want to have an extension cord in order to plug them in

Asked 6 months ago by Mariessa.

• A:Answer Thank you for your question.The adapter cable is 1.8 meters long.

  Answered 6 months ago by Govee Official

  
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Q: QuestionHow wide are these strips?

Asked 6 months ago by Beezy.

• A:Answer Thank you for your question.This product is approximately 10mm wide.

  Answered 6 months ago by Govee Official

  
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