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  • QuestionIs the mower available without the included battery? I already have multiple greenworks products and batteries so ideally would just like the mower.

    Asked by Grant.

    • Answer Hello Grant - Yes it is. Please contact us to find out our 80V lawn mower options.

      Answered by Greenworks Tools

  • QuestionDoes mower mulch the grass

    Asked by Patrick.

    • Answer yes

      Answered by Batlimous

  • QuestionCan the wheels be raised and lowered?

    Asked by Me.

    • Answer Thanks for your question Me! Yes, the cutting height can be adjusted on this mower. Rather than raising or lowering the wheels individually, it uses a single height adjustment lever that lifts or lowers the entire deck evenly. This makes it quick and easy to choose your preferred grass height depending on your lawn conditions, with multiple height positions available. You can find this shown in the operator’s manual under “Set the cutting height” (Section 7.7, page 11) . If you have any other questions about features or setup, Greenworks Customer Support is available at 1-888-909-6757 or via Live Chat.

      Answered by Greenworks Tools

  • QuestionHOW MUCH DOES THIS MOWER WEIGH ASSEMBLED?

    Asked by GZ.

    • Answer Hi GZ, thank you for your question. The Greenworks 80V 21" Self-Propelled Lawn Mower is designed to provide strong cutting performance with the convenience of battery-powered operation and multiple cutting options including mulching, rear bagging, and side discharge. The assembled weight of the mower with the battery installed is approximately 62.8 lbs (28.5 kg). This weight reflects the unit fully assembled and ready for use. For additional questions, please contact Greenworks Customer Support at 1-888-909-6757 or reach out via Live Chat on the Greenworks website, and our team will be glad to assist.

      Answered by Greenworks Tools

  • QuestionIs this brand new in the box

    Asked by Winston.

    • Answer Hi Winston. Thank you for your interest. Yes, unless otherwise stated in the product description, all Greenworks products are shipped as NEW. We hope this information helped!

      Answered by Greenworks Tools

  • QuestionDoes the handle fold down for storage in a deck box?

    Asked by AnitajM.

    • Answer They fold down about half way where they connect

      Answered by SummerH

  • QuestionI lost the handle bolts of my mower model #2544802 Do you have the references so I can buy them?

    Asked by Remi.

    • Answer Hi Remi. It appears that further assistance may be required to resolve your issue. To better support you, we kindly ask that you contact us directly. You can start a Chat at www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). Please ensure that you have access to the unit during the call or chat, as we may need to perform troubleshooting steps and gather specific information from the unit. We look forward to assisting you!

      Answered by Greenworks Tools

  • QuestionDoes the mower and battery have 3 or 4 year warranty? The features pages mentions both terms on the same page so it is confusing

    Asked by Bob.

    • Answer Hi Bob. Thank you for your interest. Greenworks offers 3-year manufacturer's warranty on the 24V/48V, and 40V platform line, and a 4-year manufacturer's warranty on 60V and 80V platform line, batteries and chargers included. Should you require any warranty assistant, please do not hesitate to contact Greenworks directly. We hope this information helped!

      Answered by Greenworks Tools

  • QuestionHow many level of adjusting in cutting the grass

    Asked by Anonymous.

    • Answer seven. I almost always use setting 5 or 6

      Answered by DuaneW

  • Questionwhere i can find the series # if i cant find it on the lawn mower?

    Asked by NilbaS.

    • Answer Hi series. Thank you for your question. You can find the model number, product number, and serial number on the lawn mower itself. This information will be on the manufacturer's label on the rear shield. Should you not see a label, you can refer to the owner's manual for the model number and product number. If you require any troubleshooting or warranty assistance, please do not hesitate to contact us via chat on www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information. We hope this helped!

      Answered by Greenworks Tools

  • QuestionWhat is the lowest height cut I can get from this mower?

    Asked by Rv.

    • Answer Manual states 1-3/8" min. 4" max.

      Answered by LEPop

  • QuestionHow much would a extra battery cost ( backup )

    Asked by Tom.

    • Answer $100. If youre on the mower page, you should see a "Key Accessories:" and the battery there as $100.

      Answered by Lamini

  • QuestionDoes the battery come with an automatic warranty or do you have to pay extra

    Asked by Anonymous.

    • Answer The mower and the battery have a 4 year warranty - included, no additional charge. Stated on the box.

      Answered by LEPop

  • QuestionWhat other brands have an 80v battery that is compatable with greenworks?

    Asked by Compatiblebrands.

    • Answer None. There are blogs that claim other brands are made by the same manufacturer (Kobalt, Bad Boy, Snapper) but the battery cases have differences that don't let them slide in properly without modifications.

      Answered by LEPop

  • QuestionCan a 60v battery work with this?

    Asked by Mike.

    • Answer No. From my understanding you can only use 80v products with 80v and 60v products with 60v

      Answered by PurpleG

  • QuestionWhile mowing today, the right screw of the push handle came out. Does anyone know what the length/width or model number of the screw is by chance?

    Asked by dt5476.

    • Answer Hi Raul2011. Thank you for your question. Please contact us directly for further assistance. We kindly ask that you have both the model number and serial number of your unit on hand. The model number can typically be found on the front of the manual or on the manufacturer's label located on the unit. You can reach us via live chat, or call our toll-free helpline at 1-888-90-WORKS (1-888-909-6757) to speak with a live agent. We look forward to assisting you!

      Answered by Greenworks Tools

  • Questionlawn mower operating handle height

    Asked by Anonymous.

    • Answer Hi there. This unit features adjustable handle positions to suit your height and ergonomic easy-to-use user controls guarantee ultimate comfort. We hope this information helped!

      Answered by Greenworks Tools

  • QuestionIs this a GEN2 mower?

    Asked by MikeE.

    • Answer Yes

      Answered by Bluejay

  • QuestionDoes this mower have lights?

    Asked by Mymower.

    • Answer Yes, the one I have has a light

      Answered by PurpleG

  • QuestionIs there a bag?

    Asked by Anonymous.

    • Answer Yes

      Answered by Jeff