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Hello GotOne - Thank you for your question. So sorry to hear that you are having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
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