“cannot download software from digital library, what can I try next. When I press download it asks me to select a software, Ive always used explorer, but will not execute download or open process.”

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• I assume that you are referring to always using Internet Explorer, and not FILE Explorer. Internet Explorer is no longer supported my many websites (as of 31 December 2020). You will need to use another browser: Edge Chrome, Firefox, Safari, Opera, etc.

  Answered by luislast 4 years ago

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• Hello - We are sorry to hear you are experiencing issues with the software. There may be an issue with your computer or internet security settings. Please reach out to our customer service team at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you.

  Answered by H&R Block 4 years ago

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