“Have downloaded HRBlock_Launcher, but only brings up grey dialogue box. Rebooted and turned off Norton 360. No results.”
Answer This Question
1-5 of 5 Answers
We had this same frustrating problem (new Windows 10 computer) and tried the options that others have mentioned to no avail. However, we just found that using Google Chrome as the default internet browser resolved this problem and we were able to get a proper dialogue box and go through the normal installation process for the tax software. If you do not have Google Chrome on your computer currently-- download that browser first. Then we changed the default internet browser to Google Chrome after downloading Chrome. You can change the default browser with these steps in Windows 10: On your computer, click the Start menu Start menu. Click Settings Settings. Open your default apps: Original version: Click System and then Default apps. Creators Update: Click Apps and then Default apps. At the bottom, under "Web browser," click your current browser (typically Microsoft Edge). In the "Choose an app" window, click Google Chrome. After these changes, go to where you saved the HRBlock_Launcher file and click on it as instructed. See if the dialogue box now shows up with text and you can continue with the install. It did in our case. Hope this helps.
Sorry, there was a problem. Please try again later.The exact same thing is happening to me. Been on the phone WAITING for over half and hour to get support. I have downloaded it 3 times as well....still grey screen. I believe I will take the program back to the store and get my money back, then go with another provider. Been with HR BLOCK for the past 8 years. But, if it doesn't work anymore, time to switch to something that does.
Sorry, there was a problem. Please try again later.You only get 5 opportunities to download the software. Try Chrome with one of them. I used edge and it may be the problem.
Sorry, there was a problem. Please try again later.the exact same thing is happening to us. We tried all day yesterday and the launcher file only brings up a grey box. We have installed three different times and the same thing happens. Rebooted. Turned off virus protection. Ran the launcher as administrator. Nothing happens but the blank grey box. March 3
Sorry, there was a problem. Please try again later.Call support and wait on hold for hours. You lost your money,
Sorry, there was a problem. Please try again later.