“I had the optional ice maker installed. It goes above the top drawer. When I open the drawer it pulls ice to the back and drops into the bottom drawer and behind the drawer, and other places too. Spills out. why is this happening?”
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I had the optional Icemaker installed also. Mine does the same exact thing. It spills ice to the back of the tray, which sometimes drops down into the bottom of the refrigerator and also into the bottom freezer drawer. My icemaker also does not shut off when the bucket is full. We have to turn it off manually once a bucket gets full. I would also like to know why this is happening and how to fix it.
Sorry, there was a problem. Please try again later.I have the same issue when the ice tray is full or near full. My solution is to turn the ice maker off before it gets too full and turn it back on when it gets low. A bit of a pain but the on / off switch is easy to locate. Works for me!
Sorry, there was a problem. Please try again later.I’ve had to do the same turning it off as it doesn’t cut off itself. It’s not convenient and sounds like a design flaw. Hopefully Haier will answer
Sorry, there was a problem. Please try again later.Hello. We appreciate you contacting us, though we hate to hear you’re having an issue with your ice spilling when you open the drawer. We know that may be frustrating, and we want to help. We recommend checking the installation instructions to ensure the ice maker is installed correctly. You can access those online on Best Buy’s website when you’re on the model's page, under the ‘Overview’ section; it’s part of the user manual, and instructions for installing the ice maker specifically start on page 15. Those instructions are also available on our Haier Appliances website when you look up the model number, go to the product page and click the link for the manual. If there’s no problem with installation and you continue to have this issue, our service department is available at 1-877-337-3639; a technician would be glad to examine the ice maker for any issues. We hope this is solved for you soon, and you’re always welcome to contact us (here or over our social media) if you have any other concerns or questions or need further assistance. Best wishes! -Sarah@Haier
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