“The fan is not working in the freezer. The refrigerator is on but the fan is not moving. I don’t see anything about this issue in the user manual. Hope you can help”
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Hi there - Thanks for reaching out. We hate to hear that your refrigerator's fan isn't working properly and we're happy to help! Check the fan for an obstruction such as a cheese wrapper, a credit card slip, etc. Remove the cover at the bottom on the back of the refrigerator. We also recommend disconnecting power for 2-3 minutes to reset the internal electronics. If the above doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-800-432-2737. All the best. -Mikayla@Haier
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