“We have water pooling on the top shelf of the refrigerator which appears to be condensation from the auto defrost for the freezer. Can we fix it? Where is information on the auto defrost function?”
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I just had this problem and I suggest you deal with it immediately. I waited and it was a bigger problem. Take everything out the freezer, luckily I have a chest freezer to put things in. Shut off the breaker to your fridge or unplug it. I found a lot of ice in the freezer section. I used gloves and sponges with hot water to remove carefully. I let it sit. The things in the fridge won't go bad quickly if you don't open the door, and you put some ice in there. I eventually took the two screws off the back panel of the freezer compartment and opened it. There's a lot of ice back there and touching any of those elements is a bad idea. So put a towel in there and set down a small pot of boiled water to assist with the defrost.
Sorry, there was a problem. Please try again later.Hi - We recommend checking to ensure the fresh food and freezer doors are closing properly. Take a look at the gasket on each door to make sure they are in good shape. Close the refrigerator door slowly. On most models, the light should go out when the door opening is reduced to approximately 1 inch. If the light stays on, it can produce enough heat that may affect your refrigerator temperature and/or cause condensation to form inside. An issue with the defrost cycle would likely cause issues with the interior temperatures, not cause condensation to pool on the shelf. If you continue to have difficulties, we recommend service. If needed, please call 1-800-432-2737 to schedule a service appointment. Kind regards - Vikkik@Haier
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