Questions & Answers

Q: QuestionDoes the collar have an on/off switch?

• A:Answer The Halo Collar does have an on/off switch.

Q: QuestionHow does the collar communicate with satellites?

• A:Answer The Halo Collar uses satellites to continuously monitor your dog's location.

Q: QuestionWhat kind of feedback does the collar provide when a dog approaches a fence?

• A:Answer When a dog approaches a Halo fence, they will receive feedback of your choice, which escalates as they get closer.

Q: QuestionCan the fences work in locations without Wi-Fi or cellular connection?

• A:Answer The fences will work everywhere you go, even in locations without Wi-Fi or cellular connection.

Q: QuestionIf ordered online, can this item be returned to the store if not satisfied? And if so how long do you have to return the item?

Asked 1 year ago by Sue.

This question was asked about the related product: HALO - Collar 3 GPS Dog Fence, neck size 15"- 30.5" - Orchid

• A:Answer They will let you return and I believe you have month or two to decide! They have a person who face times with you to make sure you understand everything! They are very helpful! Even for tech challenged like me

  Answered 11 months ago by KarenS

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Q: QuestionHow old does a puppy have to be to be trained to the Halo system ?

Asked 1 year ago by Diane.

• A:Answer I believe they should be 6 months! We got ours when our puppy was 7 months! He’s a German shepherd

  Answered 11 months ago by KarenS

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