“suddenly, none of the lights come on the device and it does not connect to our router....??? what can be done?”

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• Lights? My box doesn't have any lights, it's possible yours has a defective Ethernet port, I would take it to Bestbuy and exchange for another one.

  Answered by Drey 7 years ago

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• Sounds like there's an issue with the network connection. Please contact [email protected] with your device ID. They should be able to figure out what's happening.

  Answered by HDHomeRun Sales & Support 7 years ago

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