Questions & Answers

Q: QuestionWhat is the battery voltage for this electric scooter?

• A:Answer The battery voltage for this electric scooter is 36 volts.

Q: QuestionWhat is the maximum operating range of this scooter?

• A:Answer The maximum operating range for this scooter is 25 miles.

Q: QuestionWhat is the maximum speed of this electric scooter?

• A:Answer The maximum speed of this electric scooter is 20 miles per hour.

Q: QuestionIs the battery for this scooter rechargeable?

• A:Answer Yes, the battery is rechargeable for the scooter.

Q: QuestionHow long does it take to charge the scooter's battery?

• A:Answer The battery charge time is approximately 6.5 hours.

Q: QuestionAre there lights included with this scooter?

• A:Answer Yes, integrated lights including a headlight are included.

Q: Questionis there room for 2 people? and is there settings for the speed?

Asked 1 day ago by steph.

• A:Answer 1person 3 settings

  Answered 23 hours ago by BOBBIEBVerified Purchase

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Q: QuestionWhat is the maximum rider weight?

Asked 2 weeks ago by Eddy.

• A:Answer 220lbs

  Answered 23 hours ago by BOBBIEBVerified Purchase

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Q: QuestionHow steep or gradients can this scooter maneuver?

Asked 2 weeks ago by Eddy.

• A:Answer Thank you for your question! This scooter has a maximum climbing capability of 15% grade. It is suitable for gentle inclines commonly found on everyday roads. For the best climbing performance, we recommend maintaining a good battery level and keeping the load within the recommended weight limit.​ Please let us know if you have any other questions. We're happy to help! [From: Hiboy Support Team | Email: support@hiboy.com]

  Answered 6 days ago by Hiboy Support

  
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Q: QuestionI just need to pick up this hiboy scooter SKU 6642566., Just let me know if I can pick it up in person at the West Charleston location and if I can pick it up today. I'd like to pick it up as soon as possible .

Asked 1 month ago by Anonymous.

• A:Answer Sorry for the late reply. You can check the "Pick Up" option on the Best Buy product page to see the available pickup locations. If you can find the store where you'd like to pick up the scooter, you can select it for in-store pickup. If your preferred store is not listed under "Pick Up," it means pickup is not available at that location. In that case, please choose the "Shipping" option to have the scooter delivered instead. [From: Hiboy Support Team | Email: support@hiboy.com]

  Answered 6 days ago by Hiboy Support

  
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Q: Questionhow can i get spare parts like tires and inertubes

Asked 1 month ago by Anonymous.

• A:Answer Hello, If you need additional spare parts, please contact our customer service team to confirm the availability of the specific parts you require. If you have already purchased the product and need replacement parts, please reach out to our customer service team as well. We will be happy to check whether the required parts can be provided or shipped to you. [From: Hiboy Support Team | Email: support@hiboy.com]

  Answered 1 month ago by Hiboy Support

  
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Q: QuestionCan this scooter connect to the hiboy app?

Asked 1 month ago by SamanthaB.

• A:Answer I could t get it to connect!!

  Answered 3 weeks ago by LANNETTEYVerified Purchase

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Q: QuestionMay this item be returned

Asked 1 month ago by Anonymous.

• A:Answer DEPENDS ON WHERE IT WAS PURCHASED, MY FIRST ONE I DID HAVE TO RETURN T BEST BUY DUE TO THE TIRE.

  Answered 2 weeks ago by VANESSALVerified Purchase

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Q: QuestionCan a baby seat be attached to floor board

Asked 1 month ago by Winn.

• A:Answer IT IS WIDE ENOUGH BUT PROBABLY NOT SAFE

  Answered 2 weeks ago by VANESSALVerified Purchase

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Q: QuestionWhere can I buy an extra charging cable for the U3 scooter? What’s the name of the charging cable?

Asked 2 months ago by Monascooter.

• A:Answer You can contact the customer support team of the platform where you placed your order. They will be able to assist you with purchasing a replacement charging cable and provide the appropriate solution. [From: Hiboy Support Team | Email: support@hiboy.com]

  Answered 6 days ago by Hiboy Support

  
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Q: QuestionCan someone over 6ft tall ride comfortably

Asked 2 months ago by TallProblems.

• A:Answer Yes. Our recommended maximum rider height is 6.1 ft (185 cm). If you are around or below this height, the scooter should provide a comfortable riding experience. [From: Hiboy Support Team | Email: support@hiboy.com]

  Answered 6 days ago by Hiboy Support

  
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Q: QuestionTwice I asked question, twice came reply answer is ready. It's not, my question wasn't answers. What's wrong with you people?

Asked 2 months ago by Richyrich.

• A:Answer We sincerely apologize for not responding to your questions in a timely manner. Yes, the seat height is adjustable. The basket size is 335 × 257 × 133 mm, and its weight capacity is approximately 44 lbs. As for whether it can hold your dog, it would also depend on your dog’s actual size and body shape, not only the weight. We truly apologize again for the inconvenience and appreciate your patience and understanding. [From: Hiboy Support Team | Email: support@hiboy.com]

  Answered 1 month ago by Hiboy Support

  
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Q: QuestionWhat range of rider heights does this scooter accommodate?

Asked 3 months ago by Aggravated.

• A:Answer Yes

  Answered 2 months ago by GAUTAMGVerified Purchase

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Q: QuestionDoes it require a key?

Asked 4 months ago by Dedsnags.

• A:Answer No, the scooter does not require a key to operate. At the moment, it does not come with a key or lock. If you need to secure your scooter, we recommend purchasing our **Hiboy Combination U-Lock for Scooter or Bike**. It is a combination U-lock specifically designed to help secure scooters and bicycles. [From: Hiboy Support Team | Email: support@hiboy.com]

  Answered 6 days ago by Hiboy Support

  
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