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Hello Kim, Thank you for your interest in the 32H5500F. We're sorry to hear that you got your television damaged. For further information on shipping please reach out to BestBuy directly so they can assist you better. If you have any questions about the television please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
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