Questions & Answers
- Model:
- 43A6G
- |
- SKU:
- 6454349
Q: QuestionCan you download the Altice One app on this TV?
Asked by strabo.
- A:Answer It does not show as compatible.
Answered by BrettW
Q: QuestionI'm trying to hook up my powered speakers to the TV and I'm not getting any sound. I tried hooking it up to the digital audio port as well as the rca and still no luck
Asked by Jonah.
- A:Answer Hi Jonah, thank you for purchasing the Hisense 43A6G and for taking the time to provide us with feedback. We're sorry to hear that you are not getting any sound. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-407-0396 or email us at [email protected]. Thanks again, Toshiba Support Team.
Answered by HisenseProductExpert

Q: Questiondoes this tv have dolby atmos passthrough?
Asked by youngmaster.
- A:Answer Hello NINJAGUY, thank you for your interest in the Hisense 43A6G. This unit supports HDMI ARC which can allow you to receive Dolby Atmos audio from streaming services that use the format, including Netflix and Amazon Prime Video. These services embed Dolby Atmos in a Dolby Digital Plus stream, which ARC can handle. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionHow do I use the Mirror Picture capability with this TV and my Android phone?
Asked by Bill.
- A:Answer Hello Bill, thank you for your interest in the Hisense 43A6G. You are able to mirror using the built-in Chromecast feature and an a supported app on your mobile device. To do this, select the desired app in your mobile phone and then press the Chromecast icon, then select your TV. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionDOES the 43A6GX3 MODEL HAVE youtubetv app built in?
Asked by SHIVA8.
- A:Answer Hello SHIVA8, thank you for your interest in the Hisense 43A6GX3. You are able to use YouTube TV in the built-in YouTube application. Please note, a subscription to this service may be required. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionAll images are stretched vertically, no settings will change it. ROKU box does the same. Spectrum hardwire box does the same with HDMI cable but will work ok with coax ant connection when not using the full screen. Using Google Fiber WIFI.
Asked by sm1714.
- A:Answer Hello sm1714, thank you for your interest in the Hisense 43A6G. We are sorry to hear that the picture is stretched vertically. To adjust the picture size, please go to Menu > Picture > Picture Size. If this does not resolve the issue, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionDoes this tv support the YouTube app?
Asked by Piranha.
- A:Answer Hello Piranha, thank you for your interest in the Hisense 43A6G. Yes, YouTube can be downloaded from the Google Play Store. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionDoes this TV have a QAM Over the Air Tuner and a remote with number son it,? Not the Roku type of remote. Thanks
Asked by retiredpd.
- A:Answer Hello retiredpd, thank you for your interest in the Hisense 43A6G. Yes, this TV does have a QAM tuner and a remote with numerical buttons. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: Questiondoes the remote on this A6G 43 inch work on the same basic signals as older Sharp sets? Like on / off / channel selection
Asked by boz.
- A:Answer It does both IR and bluetooth
Answered by BrettW
Q: Questionwhat is the refresh rate? Bestbuy.com says 60hz, hisense.com says motion rate 120.
Asked by SailorJoe.
- A:Answer TV manufactures add their own spin on refresh rates most the time you can halve their claims so when they say it offers 120 clarity or motion rate its 60hz. Companies will proudly proclaim if their set goes above that.
Answered by BrettW
Q: QuestionDoes this TV has HBO Max? Thank you.
Asked by Aleks11.
- A:Answer I don't have HBO Max but almost everything seems to be available from the Google Playstore.
Answered by James
Q: QuestionIs the built-in Chromecast equivalent to a Chromecast Ultra with 4K60 HDR (HDR10 / Dolby Vision)? Or is it an older version which may only support lower frame rates, color depth / types, etc.?
Asked by dxrevue.
- A:Answer Hello bbuyer000, thank you for your interest in the Hisense 43A6G. The built-in Chromecast does support HDR10 and Dolby Vision. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionDoes the USB port support video playback and Repeat functions?
Asked by Pirate.
- A:Answer Hello Pirate, thank you for your interest in the Hisense 43A6G. Yes, the USB port does support video playback and repeat. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionHow to add paramount plus
Asked by Ljohns.
- A:Answer Hello Ljohns, thank you for your interest in the Hisense 43A6G. To add Paramount+, please go to the Google Play Store then search for and download the application. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionHow do I use my tv if I lost the remote?
Asked by Cheese.
- A:Answer Hello Cheese, thank you for your interest in the Hisense 43A6G. Unfortunately, this TV does not have manual buttons. To order a replacement remote, please contact our sales team, Encompass, at 1 (866) 779-5154 or go to https://hisense.encompass.com/. Thanks again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: Questiondoes it have facebook? or email why voice goes soft and loud and skips words?
Asked by maisie2.
- A:Answer Hello maisie2, thank you for your interest in the Hisense 43A6G. Yes, you are able to download Facebook from the Google Play Store. Please try turning off the Automatic Content Recognition by going to Settings > Device Preferences > Enhanced Viewing > Automatic Content Recognition. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team.
Answered by HisenseProductExpert

Q: QuestionI have an iPhone 11 can I play a video from my phone on this TV?
Asked by Bobby.
- A:Answer Yes as long you're connected to the same wifi network.
Answered by gplayers
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