“I've read extensive complaints about this TV remaining laggy after factory reset. Is Hisense planning on supporting this TV with firmware updates to keep the OS running properly? If the TV is too slow for my needs can I return the unit for a full refund?”
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DON'T EVER BUY A Hisense PRODUCT!! The Android TV I bought from them a few months ago had issues from the second I turned it on. I tried resetting it-it didn't worked. Hisense sent a technician that changed the mother board, which basically means it's a brand new tv, and the issues still didn't go away. I tried everything they told me in the course of 4 weeks, yet nothing helped. I requested a refund but they hide behind their warranty policy. Apparently selling faulty TV is ok, but don't you dare to try and return it.... Now, Hisense claims that a software update will solve all the issues however for over a week now they claim "their system is down" and that's why they never sent it to me. Today I talked with a representative name Taj which was absolutely rude and uncaring (Almost as bad as the previous representative Sean that HANG UP IN MY FACE). Hisense is the absolute worst.
Sorry, there was a problem. Please try again later.Hello Andrew, Thank you for you for your interest in the 50H6570G. Hisense does occasionally release software updates to all our televisions once a new version is available. You would need to reach out directly to your retailer for information on returns. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
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