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Hello Hisense Customer, Thank you for your interest in the 55H8G. If you are getting image displayed then the television is doing it's job and as such you would need to contact the manufacturer of the surround sound that you have connected. If you have any questions about the unit please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
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