A:AnswerThat's unfortunate and not the type of experience we want for our customers! We're here to help if you need us at www.hisense-usa.com/support or by calling 1-888-935-8880.
A:AnswerYes this tv has an optical output located on the underside of the tv in the back. I was unsure where it was because I looked in the wrong place at first.