Questions & Answers

Q: QuestionCan I display my own artwork on the TV when not watching shows?

• A:Answer Yes, you can use Art Mode to display your own pictures or slideshows of paintings. You can connect a USB or use the Art Mode app to upload your photos.

Q: QuestionWhat is the warranty period for this Hisense TV?

• A:Answer This Hisense TV comes with a 2-year warranty, double the industry standard.

Q: QuestionHow does the UltraSlim Wall Mount work with this TV?

• A:Answer The UltraSlim Wall Mount is a two-part system that allows you to hang the CanvasTV flush against the wall, blending it with your decor.

Q: QuestionDoes this TV include any special features for gaming?

• A:Answer Yes, it has Game Mode PRO with features like Variable Refresh Rate, AMD FreeSync Premium, Auto Low Latency Mode (ALLM), and Low Latency MEMC to enhance your gaming experience.

Q: QuestionWhat is the refresh rate of this Hisense TV?

• A:Answer The refresh rate of this TV is 144Hz.

Q: QuestionWhat is the benefit of the Hi-Matte Display?

• A:Answer The Hi-Matte Display has a special low reflection coating that reduces glare, enhancing the viewing experience for artwork and providing depth and texture similar to real paintings.

Q: QuestionDoes the Hisense Canvas come with legs? So I don't have to wall mount it?

Asked 1 year ago by Anonymous.

• A:Answer Yes it does come with feet to place on a table.

  Answered 1 year ago by JamieCVerified Purchase

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Q: QuestionIs this a true flat panel TV or is there a box that needs to be recessed into the wall behind it?

Asked 1 year ago by Penngal.

• A:Answer Check the Hisense website for the installation guide. It can be mounted flush, but its profile isn't as slim as the Samsung Frame, because it doesn't have an external connection box like the Samsung.

  Answered 1 year ago by Anonymous

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Q: QuestionFrame options

Asked 8 months ago by Anonymous.

• A:Answer As far as I'm aware, it always comes with the teak frame. There is another frame you can buy separately (dark walnut, I believe), but that's the only other official frame Hisense offers. You can get other third party frames, but they snap over the the existing frame, and I am not sure of the quality.

  Answered 7 months ago by user942101Verified Purchase

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Q: QuestionIs this TV LED or QLED? The product name and description says QLED, but Best Buy's "highlights" say it's only LED and NOT QLED...

Asked 9 months ago by Sasha.

• A:Answer Hi Sasha, Thank you for your interest in the Hisense 55S7N. The Hisense Canvas TV is a fully functioning QLED 4K smart TV capable of delivering vibrant, high-quality content for all your favorite shows, movies, and streaming platforms. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 9 months ago by HisenseProductExpert

  
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Q: QuestionHow do u clean it

Asked 1 year ago by Tj.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 55S7N. It is recommended that you use a lint-free microfiber cloth and clean water with no chemicals. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionWhat are the dimensions of the box the TV comes in?

Asked 1 year ago by Mike.

• A:Answer Hi Mike, Thank you for your interest in the Hisense 55S7N. The dimensions of the box are 54.4 x 7.0 x 2.6 inches. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionWhen do you expect to have the 55” Hisense. Canvas TV

Asked 1 year ago by Steve.

• A:Answer Hi Steve, thank you for your interest in the Hisense 55S7N. The 55-inch Hisense S7N will be coming to stores soon. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionIs this an outdoor tv

Asked 2 hours ago by Anonymous.

Q: QuestionCan you have different picture settings/calibration for Art Mode vs TV/gaming?

Asked 3 days ago by M.

Q: QuestionDoes the ultra slim wall mount have the ability to tilt?

Asked 1 month ago by Ernie.

• A:Answer No.

  Answered 1 week ago by MarkEdwardRVerified Purchase

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Q: QuestionHow do I access the inputs specifically HDMI after the TV has been mounted on the wall with the flush mount?

Asked 2 months ago by Dlove.

• A:Answer Hi Dlove, Thank you for your interest in the Hisense 55S7N. The wall mount is able to be pulled forward, which will allow for access to the inputs. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 months ago by HisenseProductExpert

  
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Q: QuestionIs this tv sold with a mount?

Asked 2 months ago by Anonymous.

• A:Answer Yes, it comes with a wall mount

  Answered 2 months ago by user706136Verified Purchase

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Q: QuestionCan you download apps such as Fox News?

Asked 2 months ago by Curious.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 55S7N. We recommend checking out the Google Play Store. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 months ago by HisenseProductExpert

  
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