Questions & Answers

Q: QuestionWhat is the length (measurement) of the power cord coming out of the tv?

Asked 3 months ago by Travelnana.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 55S7N. The unit has a 5 ft power cord. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 3 months ago by HisenseProductExpert

  
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Q: QuestionAre the inputs directly on the tv or a separate device like the Samsung one connect?

Asked 3 months ago by Lake.

• A:Answer Hi Lake, Thank you for your interest in the Hisense 55S7N. The inputs are located on the back of the unit. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 3 months ago by HisenseProductExpert

  
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Q: QuestionDoes it work with spectrum app.

Asked 4 months ago by Steve.

• A:Answer Hi Hisense Customer, Thank you for choosing the Hisense 55S7N and for sharing your feedback with us. Spectrum TV has not made itself available on Google TV. However, the app supports Chromecast, which is a built-in casting feature on 55S7N. Users can download Spectrum TV on their mobile devices and cast videos onto the 55S7N via Chromecast. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 4 months ago by HisenseProductExpert

  
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Q: QuestionI’m mounting into a recess in the wall that will match the size of the display as closely as possible. How much space is needed above the display to drop the tv down onto the included wall mount?

Asked 4 months ago by TVCritic.

Q: QuestionDoes the Hisense TV allow the Spectrum app to be added or does it come with it pre-loaded?

Asked 8 months ago by markus.

• A:Answer Hi Markus, Thank you for your interest in the Hisense 55S7N. Spectrum TV has not made itself available on Google TV. However, the app supports Chromecast, which is a built-in casting feature on 55S7N. Users can download Spectrum TV on their mobile devices and cast videos onto the 55S7N via Chromecast. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 8 months ago by HisenseProductExpert

  
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Q: QuestionDoes this have bluetooth?

Asked 9 months ago by amandap.

• A:Answer Hi Amandap, Thank you for your interest in the Hisense 55S7N. This unit supports Bluetooth. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 9 months ago by HisenseProductExpert

  
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Q: QuestionIn the immersive art mode (where there is animation) the art work is rotating very quickly. The modern art photo collection is changing every 10 seconds. I have changed the rotation time to 20 minutes but it is still rotating quickly. Please advise.

Asked 9 months ago by Pat.

• A:Answer Hi Pat, Thank you for your interest in the Hisense 55S7N. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 9 months ago by HisenseProductExpert

  
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Q: QuestionDoes the 55S7N work with Amazon Echos—specifically as speakers for surround sound?

Asked 11 months ago by RandomNickname.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 55S7N. You can pair your Alexa device, such as Echo Show, to the TV through the Amazon Alexa app. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 11 months ago by HisenseProductExpert

  
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Q: QuestionWill the wall mount attach to a block wall, and hold the tv securely?

Asked 11 months ago by Anonymous.

• A:Answer Yes, probably? To elaborate: If you mean a cinderblock wall I would buy toggle bolts and use those; should work well in the hollow spaces. If you are on the edge or grout the included sleeves should work, but drilling in to the edge of a cinderblock is tricky IMHO, even with a hammer drill. You might have more luck with smaller holes and masonry screws. Note that it asks for 6 bolts on the install, two of which are specified in location. So if you are putting in 6 bolts you can mix and match fastener types in different locations to get something rugged. If you mean a brick wall ... yeah, you're fine!

  Answered 10 months ago by AnonJohnVerified Purchase

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Q: QuestionHow far apart are the legs?

Asked 11 months ago by Rr.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 55S7N. This unit has a TV stand width of 36.7 × 11.7 inches. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 11 months ago by HisenseProductExpert

  
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Q: QuestionI had my tv all set up and it won’t stay connected and defaults to the screen that says Google TV. It’s so frustrating. I bought the tv in august to put in my kitchen renovation which was just completed end of October. 3 times now this has happened

Asked 1 year ago by Disappointed.

• A:Answer I don't see a question here? Stay connected to what?

  Answered 11 months ago by JustinGVerified Purchase

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Q: QuestionDoes t come with wall mounts

Asked 1 year ago by Tj.

• A:Answer Yes it does. It's flush mount. Needs studs.

  Answered 11 months ago by SamNVerified Purchase

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Q: Questiondoes the TV need an additional mount, or does it come with one?

Asked 1 year ago by rita.

• A:Answer Comes with a mount

  Answered 11 months ago by SamNVerified Purchase

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Q: QuestionHow may nits?

Asked 1 year ago by dsacorn.

• A:Answer Hi Dsacorn, Thank you for your interest in the Hisense 55S7N. This TV has a peak brightness of 450 nits. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionThe Hisense Support Team: None of your answers are helpful. The way you answer the questions makes me walk away from your product because I don't trust a brand with such a terrible support team. If you don't know the answer, then don't answer it!

Asked 1 year ago by Jane0368.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 55S7N. We thank you for your feedback, and we will look into ways to improve. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionWill this TV be offered in smaller sizes, such as 43" and 50"? If so, when?

Asked 1 year ago by Scott.

Q: QuestionPower outlet location for a 55” Hisense canvas tv

Asked 1 year ago by Scott.

• A:Answer Hi Scott, Thank you for your interest in the Hisense 55S7N. The power input is located at the back of the TV, to the left when facing the back of the unit. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionCan a traditional wall mount bracket be used with this TV. Unfortunately there will be times when I will need to tilt the screen

Asked 3 months ago by klc3431.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 55S7N. We recommend using the mount that comes with the unit. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 3 months ago by HisenseProductExpert

  
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Q: QuestionCan this tv be mounted above a gas fireplace? What is the heat tolerance of the 55" model?

Asked 7 months ago by Sklein.

• A:Answer Hi Sklein, Thank you for your interest in the Hisense 55S7N. The operating temperature for the unit is 41-95 degrees Fahrenheit, and the operating humidity is 20% to 80% non-condensing. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 7 months ago by HisenseProductExpert

  
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