“TV freezes up. My remotes won’t work. I have to disconnect the power cord and reboot.”
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Hello Timmy, thank you for choosing the Hisense 55U65QF and for sharing your feedback with us. We are truly sorry to hear that the unit is freezing and unresponsive to the remote. This isn't the home theater experience we want for our customers. Please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thank you, Harley with the Hisense Support Team.
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