“I keep getting a playback error on the Movies Anywhere app when I try to play 4k content. "UNABLE TO SUPPORT 4K PLAYBACK BCAUSE YOUR SYSTEM APPEARS UNABLE TO MEET DRM REQUIREMENTS." But I hooked up an older 4k Roku to the player and MA works fine there.”
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I am having the same issue on my U8G. System is up to date and my connection speed is over 200 Mbps. Furthermore, the same movie in the same app on my Vizio M-series TV plays in 4K HDR with no issue, even though the Hisense is much newer and supposedly a "better" TV based on the specifications, all though I am beginning to doubt that.
Sorry, there was a problem. Please try again later.Re: HisenseProductExpert's answer - TV is up to date. I reached out to Hisense Customer Service and provided them all info they requested - pic of the model and serial #s, receipt of proof of purchase, everything. This was 12 days ago. Admittedly, it's Christmas but I've not even rec'd an acknowledgement that they rec'd my info and a reply will be coming.
Sorry, there was a problem. Please try again later.Hello JLMJR, thank you for your interest in the Hisense 55U7G. We are sorry to hear that you are getting a playback error on the Movies Anywhere app. Please ensure your TV is updated to the latest firmware version by going to Settings > Device Preferences > About > System update > Check for update. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
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