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Hello Mike, Thank you for your interest in the 65H8G. We're sorry to hear that you are not able to enable the 4K capabilities on your unit not to worry we will be more than happy to assist with having this issue resolved. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution. We look forward to hearing from you! Harley with the Hisense Support Team
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