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Hello Dandy, Thank you for your interest in the Hisense 65H8G and for taking the time to provide us with a feedback. We're so sorry for the great inconvenience that this has caused, please perform a factory reset by going to settings>>device preferences>>reset. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If this reset does not resolve the issue, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
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