Questions & Answers

Q: QuestionHow is the sound quality on this Hisense TV?

• A:Answer This Hisense TV features 2.0.2 surround sound that fills up your room and transports you into the scene.

Q: QuestionCan I connect this Hisense TV to my home network?

• A:Answer Yes, this Hisense TV has built-in Wi-Fi for network connectivity.

Q: QuestionWhat type of display does this Hisense TV have?

• A:Answer This Hisense TV has a 4K QLED display with Quantum Dot technology.

Q: QuestionDoes this Hisense TV come with a warranty?

• A:Answer Yes, this Hisense TV comes with a 2-year warranty, double the industry standard.

Q: QuestionWhat is the screen size of this Hisense TV?

• A:Answer This Hisense TV has a screen size of 64.5 inches.

Q: QuestionThe Frame TV comes with a black box separate from the TV that has to be placed under the TV or in a cut-out niche in the wall behind the TV. Does the CanvasTV have something like that or is everything contained within the TV?

Asked 1 year ago by Texan.

• A:Answer Everything is contained in the TV. You can see the inputs in the pictures.

  Answered 1 year ago by Anonymous

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Q: QuestionFor the art mode, is it something that I have to manually activate? Can it automatically activate if I'm turning off my devices like the competitor Samsung frame?

Asked 1 year ago by panda2297.

• A:Answer There is a button on the remote that can turn on the art mode, you can also manually do it in the settings. My TV will automatically go into art mode when you press the off button. If I want to turn the TV completely off, I press it again.

  Answered 1 year ago by RyanN

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Q: Question-Can you upload photos to use as artwork? -Is there a fee for the artwork provided?

Asked 1 year ago by HelloHiSense.

• A:Answer There is no fee for the artwork provided. It does have an upload feature.

  Answered 1 year ago by RyanN

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Q: QuestionCan the ultraslim wall mount be used when mounting on a wall that does not have recessed outlets, or should a different wall mount be purchased?

Asked 8 months ago by Anonymous.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 65S7N. The TV comes with an ultra-slim wall mount that provides a flushed look. For the unit to be flush to the wall, we recommend installing a recessed outlet. If you have any further questions or need assistance with your Hisense TV, feel free to reach out to our support team at 1-888-935-8880 or email us at [email protected]. We're always here to help. Thank you for choosing Hisense!

  Answered 8 months ago by HisenseProductExpert

  
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Q: QuestionWhat mount is compatible it the mount that is supplied is to short because my studs are farther apart? I want to center the tv so the mount in the box will only reach 1’stud

Asked 1 year ago by BeatriceW.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense 65S7N. The TV comes with an ultra-slim wall mount that provides a flushed look. For the Canvas TV, it's not necessary to mount it on two studs. We recommend using toggle bolts to secure one side of the TV to a stud and drywall anchors for the opposite side. If you need any technical assistance, please don’t hesitate to contact our dedicated support team at 1-888-935-8880 or via email at [email protected]. We’re here to help!

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionThe Specs say “wall mount is included”. So I do not need to buy my own hardware to mount this to the wall?

Asked 1 year ago by Mari.

• A:Answer Hi Mari, Thank you for your interest in the Hisense 65S7N. The unit will come with all the components needed to mount the unit. Please refer to the Quick Setup Guide to see what is included. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionWhen Art mode is on can you choose a painting and set it to stay on that one, and only that one image? In other words, is there a way to choose the image you like and prevent it changing images when art mode is on?

Asked 3 weeks ago by Randi.

• A:Answer yes, very intuitive to do too

  Answered 2 weeks ago by DjDomVerified Purchase

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Q: QuestionWhat wall mount is recommended?

Asked 1 month ago by Anonymous.

• A:Answer theres a fixed one around the tv that goes up to 96", it works well for me

  Answered 2 weeks ago by DjDomVerified Purchase

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Q: QuestionThere is no Model number or serial number on the paperwork left by Best Buy. How do I find it to register the television

Asked 1 month ago by Andrea.

• A:Answer I found the serial number and model on the label on the box.

  Answered 1 month ago by laptopuserVerified Purchase

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Q: QuestionIs it possible to get information on the mount? A picture and/or specs would be great.

Asked 1 month ago by Mount.

• A:Answer there are install videos on the hisense website and on youtube with photos of the mount, parts and process. the mount that is included with the tv aligns and mounts on two studs and is on the top part of the tv. heavy duty screws and masonry plugs/mollies are included. two metal squares hooks are screwed onto the tv and then on to the wall mount. strong magnetics align it flat to the wall.

  Answered 1 month ago by laptopuserVerified Purchase

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Q: QuestionCan Disney + be added on the TV?

Asked 2 months ago by Moe.

• A:Answer yes

  Answered 1 month ago by laptopuserVerified Purchase

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Q: QuestionHow many photos can I upload to display in art mode and will it shuffle my photos?

Asked 2 months ago by Lisa.

• A:Answer Hi Lisa, thank you for your interest in the Hisense 65S7N. You can upload images between 100kb and 20MB in size. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionCan the art mode be used on the TV without internet or WiFi connected to the TV?

Asked 3 months ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense 65S7N. Yes, the TV can be used without an internet connection. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 months ago by HisenseProductExpert

  
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Q: QuestionDoes this TV support Bluetooth headphones?

Asked 3 months ago by Bluetooth.

• A:Answer yes, i also have it hooked up to a bluetooth speaker for night time movies

  Answered 2 weeks ago by DjDomVerified Purchase

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