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Hello Hisense Customer, Thank you for your interest in the Hisense 85H6510G and for taking the time to provide us with a feedback. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, Please reach out to us by visiting our support page on Hisense-USA where you can give us a Call, Chat, or Email. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
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