“Just received this and the orange light won’t go off. It is full and brand new. Any suggestions?”
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Positive the tank is seated correctly? Could there be plastic or something else keeping it from seating correctly? Other than that, may have a defect. There is a consumer support number on the box for more troubleshooting.
Sorry, there was a problem. Please try again later.Thank you for checking with us. This could happen if the unit is not on a level surface or if the output is too low. We would advise changing where the unit is placed, making sure water is reaching the base, and the unit is not set too low. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.
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