A:AnswerA) I sincerely apologize for this inconvenience! Please contact our support team at 800-477-0457 and let them know about the issue you're having. They will do anything they can to help you!
A:AnswerA: This unit uses the HAC-504AW Wicking Filter, which can be purchased at stores such as Target, Walmart, and Best Buy.
I hope this information is helpful! Please contact us at 1-800-477-0457 or [email protected] if you require further assistance.