When I turn my vacuum on the wash and dry light come on together and won’t go off. They are both lit up at the same time and the vacuum won’t spray or suck water. What’s wrong with it? null

Question

Accepted Answer

Because it is junk! I have been through 4 of them and they keep on breaking!

HooverUSA · Answer

Thank you for your question! If both lights are on and blinking than they are indicating a jam with the brush roll of your SmartWash. To fix this, refer to the maintenance and troubleshooting sections of your user manual. If both lights are on and solid than they are indicating your SmartWash has overheated and it needs to be left off to cool down for thirty minutes. If you are still having a problem, please reach out to Hoover Customer support by visiting https://www.hoover.com/contactus/ and leaving us a message. Thanks, Joseph - The Hoover Team

Answered by HooverUSA 6 years ago

Answer

It's a jam. Take off the brushes and clea
n around the ends. Take off the red clips on each end and clean out there. In one you will find a sensor, make sure it's all clear. I used a tweezer and a pair of small scissors. Problem solved.

Answer

2 of mine did the same thing. I figured out that it has something to do with the attachment port in the front. I believe it gets dirty over time and faults out a sensor. I cleaned it out then ran a good amount of liquid through the attachment and it worked fine after that.

Answered by Anonymous 2 years ago

“When I turn my vacuum on the wash and dry light come on together and won’t go off. They are both lit up at the same time and the vacuum won’t spray or suck water. What’s wrong with it?”

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