“Can you tell me the solution for my rollers not spinning? They are free of any debris and there is nothing impairing them. They move freely so I know they are fine.”
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check to see if the belt is actually popped, thereby allowing rollers to move freely, but not engaged with the motor.
Sorry, there was a problem. Please try again later.That is a great question! If the brushes won’t rotate during the floor cleaning the brush roll stall protection is activated so please turn the unit off and back on, then inspect and clean for jams. It could also be that the unit is in an upright position and the brushes will not rotate in an upright position so recline the handle and step on the handle release to start cleaning. Warm Regards, The Hoover team
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