A:AnswerPlease contact our support team at Hoover.com or by calling 1.800.944.9200. While I'm not sure without access to a SmartWash+ myself, they will be able to assist you. Thanks, Joseph - The Hoover Team
A:AnswerThere is a "Dry Only" button on the top of your SmartWash+. Press that and see if the issue is resolved. If not, please reach out to us at Hoover.com. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question. Place the handle of your SmartWash+ in the upright position. The FlexForce™ PowerBrushes will not rotate while handle is in the upright position. Pre-spray the area by holding the tool about one inch above the carpet and push it forward while pressing the trigger. Pre-spray the area by holding the tool about one inch above the carpet and push it forward while pressing the trigger. If you still have questions, please reach out to our Hoover Customer Support Team and we'd be happy to help! Thanks, Joseph - The Hoover Team
A:AnswerHey Sandy, thank you for your question. The HeatForce™ feature blows air underneath the unit to improve carpet drying times. The temperature of the air may vary due to a variety of factors, but the movement of air underneath the cleaner should still assist with drying your carpets. Please call Customer Service at 1.800.944.9200 if you are experiencing problems with your SmartWash™ and our team can provide additional support. Thanks, Joseph - The Hoover Team
A:AnswerThank you for your question. First check for any jams such as hair that may have gotten tangled on the brush roll, then recline your SmartWash with the handle release and power the unit on and off two times. If you are still having a problem, please reach out to Hoover Customer Care (https://www.hoover.com/contactus/). We would like to learn more about your SmartWash's problem and to help resolve it. Thanks, Joseph - The Hoover Team
A:AnswerHave you read the manual, brochure or ad? All clearly state that you can turn off the auto feature and use just vaccuum and blow dry feature. The button to do so is prominently displayed to the left of the handle.
A:AnswerNo cleaner hot steam will do the trick I know this because I did it with hot water it takes just a little over few minutes an area about 10 feet by 10 feet.
A:AnswerThis model cleans rugs by spraying water and cleaner mixture when you push forward and sucks up the excess water (and dry heats) on the pull back. In my experience (5 or 6 different cleaners), that is how they generally work.
It works well, but if you do more than one pass, the carpet will be a little wet.
Wet carpet cleaners don't double as a regular vacuum cleaners and generally advise to vacuum the carpet before using them.
A:AnswerHello! Please reach out to us at 1.800.944.9200 we would love to chat more about your unit and how to make your experience better with the Hoover Brand!- Hoover Team
A:AnswerMine too! It leaks out and drips down the back side and onto the floor. Very disappointing. I have to remove the solution bottle from the cleaner each time I stop it to clean the tank or fill the water. Never leave solution sitting in the cleaner. The seals are obviously no good. I plan on taking it back to Best Buy for service or replacement.
A:AnswerHello Raina,
Please contact us directly at HooverCommunity@ttifloorcare.com and we can assist you with this request. Thank you in advance!
Matt - Hoover Team
A:AnswerHello Hailey,
In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this question and model number. Thank you!
Matt – Hoover Team
A:AnswerHey Sue, thank you for reaching out! SmartWash+ washes on forward strokes and automatically dries when pulled back. If you are still having difficulty with your SmartWash+, please reach out the Hoover Customer Service Team. Thanks, Joseph - The Hoover Team
A:AnswerYes you can just don’t run too much wash it works better then a mop in those hard to scrub area in seconds once you are satisfied use dry only which should be near the handle left side. Happy cleaning!
A:AnswerHello Builder51,
It may be possible there is a blockage or clog in the line causing this. In order to better understand your situation, please contact us directly at HooverCommunity@ttifloorcare.com. Thank you in advance!
Matt - The Hoover Team
A:AnswerBy "house financing", do you mean pay it off before paying interest? If so, then all you need to do is have a BestBuy credit card. You can get 6 months interest-free payments on the Hoover carpet washer.
