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Call the company noted on the sticker that's on your vacuum. If you no longer have the sticker...call Best Buy and get the tele #
Sorry, there was a problem. Please try again later.Hi Kala! The WindTunnel 2 is equipped with a thermal protector that will shut the vacuum down if it becomes overheated. Overheating is caused by a blockage in the air path. Take a look at this video that demonstrates how to check the vacuum for clogs: http://bit.ly/1NIXEzR. Hope this helps! ~Kenya, Hoover Customer Care
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