“We purchased a new dishwasher in November 2021. The dishes are not dry when finished. No place to select for dry. Can you help ? We love our dishwasher”
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Thank you for taking the time to reach out to us about your dishwasher. We hate to hear that it is not drying as you would expect and would love to help as this is not the experience we want for you. We recommend checking out the following troubleshooting tips, in this case: 1.) Water entering the dishwasher should be between 120 and 140 degrees Fahrenheit for best wash and dry performance. Run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line. 2.) Unload the lower rack first. Water from the upper rack can spill on the lower rack if you unload it first, making the lower rack dishes wet. 3.) Make sure that dishes are not touching. Fancy cookware can also keep dishes from drying properly. For example, dimples, indents or etching allows water to pool resulting in dishes remaining wet at the end of the cycle. These may require the shaking off any pooled water. Do not overload dishes in the dishwasher. 4.) Check the rinse aid dispenser and fill it if it is empty. Rinse aids prevent spots on glasses and promote drying by causing water to sheet off dishware and glassware. Rinse aids such as Jet-Dry® can be purchased in your local grocery store. You are welcome to contact us any time with questions you may have as we are always here to help! -Chris@GEA
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