“Why does this not clean my dishes? I have used pods, liquid gel, and powder, along with rinse aid and NOTHING works!! I have tried EVERY cycle, to no avail. I have had this for over a year now and NOTHING has gotten better, only worse. WHY???”
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Hi Jlsmom2x- We are sorry for this experience. This is certainly not what we would expect to hear. Check the water pressure. The water pressure to the dishwasher should be 20 - 120 PSI (3/8" O.D. copper water line or 1/2" O.D. plastic water line). Check the water temperature. Proper water temperature is essential to achieve optimum results from your dishwasher and the detergent. Hot water is needed to dissolve and activate the detergent so that it can loosen and remove common food soils. The hot water heater should be set to deliver at least 120 degree Fahrenheit water to the dishwasher. To check the water temperature, run the hot water at the kitchen sink and measure the temperature of the running water with a candy or meat thermometer. Adjust the temperature of the water heater accordingly. To be sure that the dishwasher is filling with the hottest possible water, run the hot water faucet at the kitchen sink prior to operating the dishwasher. Avoid running the dishwasher while hot water is being used for other activities. Do not use the dishwasher soon after running the washer (on hot), filling a bathtub, etc. Automatic dishwashing detergents are now phosphate-free to comply with various state regulations that became effective July 1, 2010. This can affect the cleaning performance. We recommend using a high rated detergent, such as Cascade Platinum or Finish® Quantum® Automatic Dishwashing Detergents. Avoid placing items over the retractable tower area in the lower rack. This tower provides wash action to the upper rack. See the following link- DISHWASHER POOR WASH PERFORMANCE: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17452 - If the above suggestions do not correct the situation, we encourage you to contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Thanks for reaching out to us! SUE@GEA
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