“Why is washer on soak cycle? I want to wash towels. It starts to wash and does for few moments then gos to soak and has been on soak longer than 15 minutes”
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The exact same thing is happening to me, and it stayed on soak cycle for literally four hours until I gave up on it. This is NOT a long soak cycle, it's some issue with the washing machine. After four hours, I tried putting it to drain and spin cycle, to no avail.
Sorry, there was a problem. Please try again later.Hey there, Thanks so much for reaching out. We'll be happy to clear your concerns! This is a normal operation designed to better get your items cleaned. The amount of time the washer will soak will depend on the load size and settings selected. We hope this helps. All the best! Mike@GEA
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