“My HP Laptop Model 14, the screen is black. The laptop is on. Before this happened it did not let me go to my apps so I reset my computer. Now it is completely black but is on.”
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I would recommend reaching out to HP Support or Best Buy's Geek Squad for further assistance. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836. And for the Geek Squad: call 1-800-433-5778 or https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018
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