“I purchased HP 14 Laptop Model 14-dk002dx SKU-6352587, the computer work fine as long as its plugged in but as soon as I unplug it goes off?”

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• I'm really sorry to hear that. Probably your best bet would be to have the HP support team try and help you troubleshoot what the problem is. https://support.hp.com/us-en/contact-hp . Alternatively, you can reach them by phone at 1-800-474-6836.

  Answered by HP Team 5 years ago

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