Questions & Answers

Q: QuestionHello, I have this exact laptop and need to find a way to connect to my Dell monitor. Could you please send a product recommendation? From the previous answers, it looks like a HDMI cord and port is the best solution? Thanks.

Asked 4 years ago by HPLaptopCord.

Q: QuestionCan you run Cricut Design Space on this laptop

Asked 4 years ago by Anonymous.

Q: QuestionCan I take the keys off the keyboard to clean the inside? If not what would be a good option to clean it

Asked 4 years ago by Anonymous.

Q: QuestionI need the product key for the windows 10 that was loaded on this computer.

Asked 4 years ago by Stumpy.

Q: QuestionI have a HP 14 notebook. Please how many ram slot does it has?

Asked 4 years ago by Aminu.

Q: Questionwhats the wartanty?

Asked 5 years ago by warranty.

• A:Answer Should be in the owners manual when you purchase a laptop. But I’m pretty sure it’s for only one year.

  Answered 4 years ago by AML2180Verified Purchase

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Q: QuestionHow can I use a portable power bank with this laptop? The USB ports are data only. Only the smart pin port can be used to charge.

Asked 5 years ago by Melodiousthunkk.

Q: QuestionHow do I reset my password!? I’m not able to get passed the login

Asked 5 years ago by Red.

Q: QuestionDoes this laptop (hp laptop model 14-dk0002dx) support dual monitor via its USB 3 port? like would i be able to connect a USB 3.0 Universal Laptop Docking station and use the display the dock provides?

Asked 5 years ago by AnserMeHumans.

Q: QuestionWhich network adapter do I need to install?

Asked 5 years ago by Anonymous.

Q: QuestionI upgraded my this laptop with additional 4 GB RAM but when I turned it on the power comes on but the screen is blank. Help please. I tightened all of the screws and the computer fit back together great. All went smoothly until I tried to use it.

Asked 5 years ago by RGB628.

Q: Questioncan this computer do zoom and skype?

Asked 5 years ago by livinglikelarry.

• A:Answer Yes it can husband uses them for his podcastv

  Answered 5 years ago by MKx666Verified Purchase

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Q: QuestionIs there a way to purchase a card that connects to my 5g wifi?

Asked 5 years ago by homebound.

• A:Answer $20 WiFi 6 (AX) card on Amazon, easy access to it by removing the back panel with a small screwdriver. Can upgrade RAM cards to 2x8gb while in there. That's what I did, and I don't much about computers.

  Answered 5 years ago by JoeLasVegas

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Q: QuestionI need a charger for this 14” laptop amd a9 series

Asked 5 years ago by Mercedes22.

• A:Answer The HP 14-DK0002DX laptop uses HP part # 741727-001 power supply. You can google it to find sources . Here is the description of the power supply: Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector

  Answered 5 years ago by HP Team

  
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Q: QuestionIs there a charger I can get for this laptop

Asked 5 years ago by Anonymous.

• A:Answer Yes there is. The HP 14-DK0002DX laptop uses HP part # 741727-001 power supply. You can google it to find sources . Here is the description of the power supply: Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector

  Answered 5 years ago by HP Team

  
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Q: Questiondoes this laptop have a well working microphon and webcam for video calls?

Asked 5 years ago by Sian.

• A:Answer Yes, this laptop has a webcam and microphone.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes Best Buy sell a cable to install the following SSD I just bought from bbuy? WD - Blue 500GB Internal SATA Solid State Drive Model:WDBNCE5000PNC-WRSNSKU:6025802. I am putting it into a HP - 14" Laptop - AMD A9-Series - Model:14-DK0002DX SKU:6352587

Asked 5 years ago by QualityControl.

• A:Answer Yes they do, navigate the web page with the information on your question AND Will pop up what You Need.

  Answered 5 years ago by LOUIS74

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Q: Questionwhat is compateble for a storege upgrade nvme or m.2. i would like to upagrade it

Asked 5 years ago by Anonymous.

• A:Answer Hi! The HP 14-DK0002DX laptop has a 128 GB PCIe® NVMe™ M.2 SSD. You need the a similar module with a higher capacity to replace it.

  Answered 5 years ago by HP Team

  
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Q: QuestionI am looking for devices for my students to use with Zoom. We had chromebooks, but they really lagged. Will this laptop work with Zoom?

Asked 5 years ago by Mimburg.

• A:Answer Yes, this laptop will have no issues running Zoom.

  Answered 5 years ago by HP Team

  
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