Questions & Answers

Q: QuestionI have a HP intel core windows 7 . Can I transfer my info. To this computer I’ve had my computer 15 years . But I need to upgrade because my cable service just got upgraded I’ve had the same for 15 years I need it for printing

Asked 2 years ago by Weezze.

• A:Answer Thank you for the question. Yes, you'll be able to transfer files (there are three methods) from the old PC to the new PC. Note that only files are transferred; you'll need to reload the programs/apps.

  Answered 2 years ago by HP Team

  
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Q: QuestionIs this a touchscreen?

Asked 2 years ago by Me.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer No it is not

  Answered 2 years ago by PaulaM

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Q: QuestionIs there a button to right click

Asked 2 years ago by Kylee.

• A:Answer Mine was Rose Gold

  Answered 2 years ago by SherryS

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Q: QuestionCan this support google chrome?

Asked 3 years ago by Wil.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Yes it does. That is what I use! For the price it is amazing!

  Answered 3 years ago by Gigi

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Q: Questionwhen i purchase the lap top where do i purchase the linux program

Asked 3 years ago by lvette.

• A:Answer Typically, Linux distributions are downloaded from a website. I don't know of any place that sells it, and in any event, you'd be buying a free program.

  Answered 3 years ago by HP Team

  
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Q: QuestionWill Cricut Design Space work with this laptop?

Asked 3 years ago by Doug.

• A:Answer Yes, you just have to take it out of S mode to install the app

  Answered 3 years ago by HeatherVerified Purchase

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Q: QuestionIs the memory in this laptop able to be upgraded?

Asked 3 years ago by Butch6656.

• A:Answer I bought an 8GB module recommended by crucial and installed it. There is a channel on youtube that shows how to install the memory. Mine is working fine and recognizes all 8GB.

  Answered 3 years ago by MacMini

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Q: Questiondoes it have a disc slot to put a cd in ?

Asked 3 years ago by cat.

• A:Answer It does not. However, you can use an external drive that plugs into one of the USB ports on the computer

  Answered 3 years ago by HP Team

  
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Q: QuestionCan you game on the laptop?

Asked 9 months ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question. The 14-dq0052dx is equipped with an Intel Celeron N4120 processor, 4GB of RAM, and Intel UHD Graphics 6001. This setup is suitable for light gaming. Here are some types of games you can play on this laptop: Games like Candy Crush Saga, Among Us, and Stardew Valley should run smoothly. Less Demanding Games such as Minecraft, The Sims 4, and Terraria can be played with lower settings and any game that runs in a web browser, like Slither.io or Agar.io, will work well.

  Answered 9 months ago by HP Team

  
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Q: QuestionI need to replace my charger. What charger is compatible with this laptop? because I lost the charger that comes with this laptop.

Asked 9 months ago by AngelaJohnson2.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question. The 14-dq0052dx laptop uses the 45 W Smart AC power adapter, part number L25296-001.

  Answered 9 months ago by HP Team

  
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Q: QuestionWas a memory stick supposed to be included? The Specs say that 1 is included, but I did not find one.

Asked 1 year ago by JGF.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Not that i knew of.

  Answered 1 year ago by EileenR

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Q: QuestionCan you play sims 4 on this laptop

Asked 1 year ago by BeBe.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer No, this laptop does not meet the system requirements to play Sims 4.

  Answered 1 year ago by HP Team

  
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Q: QuestionWhat type of name brand or name can I get to this exact laptop for it to take a 16GB instead of the one I have in it which is 4gb , because I just brought a new 16GB ram card from Amazon and it name A-Tech and the new one did come in today and it fits

Asked 1 year ago by Bunny88.

• A:Answer Unfortunately, you're not going to get this laptop to take 16Gb of RAM. The motherboard can access a maximum of 8Gb of ram

  Answered 1 year ago by HP Team

  
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Q: QuestionWhat year is this model?

Asked 1 year ago by Anonymous.

• A:Answer Computers are not like cars where they have a "model year". This computer was first introduced in 2022 and it will continue to be one of HP's current laptops through the middle of 2025

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes it update often? And does it go slow after awhile? Battery life how long?

Asked 1 year ago by Moca.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Thank you for the question. Update intervals are determined by the software developer. It's impossible to tell you when updates will occur. Speed should remain steady but can be affected by limited RAM, and how hard the processor is working. You might want to go with an i3 processor and 8GB of RAM if you intend to do more than basic (email, streaming, homework) computing. Using mobile settings, the battery life of the 14-dq0054dx is indicated as up to 10 hours and 15 minutes. It supports battery fast charge: approximately 50% in 45 minutes.

  Answered 1 year ago by HP Team

  
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Q: QuestionThis runs extremely slow. Any tips on improving speed?

Asked 1 year ago by KristenS.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Greetings from the Intel team. Thank you for your question. Yes, these are some recommendations from HP-Support to improve your computer performance: https://support.hp.com/us-en/document/ish_4506872-3484978-16 Some extra steps that you can consider: 1. Uninstall unnecessary software 2. Limit the programs at startup 3. Check for spyware and viruses 4- Take a look at your web browser (clear cache) The HP-14-dq0054dx comes with Windows 11 Home in S mode; switching out of the S mode will require extra system resources, impacting performance. For detailed information about the Intel® Celeron® Processor N4120, visit: https://ark.intel.com/content/www/us/en/ark/products/197309/intel-celeron-processor-n4120-4m-cache-up-to-2-60-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionI need zoom for school. Can I do zoom meeting?

Asked 1 year ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer You will be able to use Zoom on this laptop.

  Answered 1 year ago by HP Team

  
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Q: QuestionCan I download toontown rewritten on this laptop?

Asked 1 year ago by Fel.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Unfortunately, no you can't. The game requires the computer to have at least a gigabyte of dedicated video memory on a video card, which this computer doesn't have.

  Answered 1 year ago by HP Team

  
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Q: QuestionWill this laptop be a great laptop to ged your ged on fully online ? I’m looking for an affordable laptop to get my ged and I’m not sure which one to choose from

Asked 2 years ago by Mandy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer This one is fine

  Answered 1 year ago by AyanD

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