Questions & Answers

Q: QuestionCan you watch Twitch, Netflix, Youtube, Disney plus, etc? I also want a computer that can play games and shop on like Amazon and Etsy and other websites? Just to have a fun laptop.

Asked 5 years ago by None.

• A:Answer Thanks for your question. Twitch requires a higher level processor than this laptop has. It specifies a quad core such as an i5 or Ryzen 5 processor. While you can play some games on any computer, modern games like Minecraft, Fortnite and most other popular titles require a lot of power. For this reason, I would recommend a model with a dedicated Graphics Processing Unit (GPU) for PC gaming.

  Answered 5 years ago by HP Team

  
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Q: Questiondoes this computer have a 1.7 GHz or higher pls tell me, I'm desperate.

Asked 5 years ago by john.

• A:Answer Hi John, thanks for reaching out. The HP 14-dq0002dx laptop has an Intel Celeron (dual core) processor N4020 (1.1 GHz base frequency, up to 2.8 GHz burst frequency).

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop come with a video editing program such as movie maker?

Asked 5 years ago by EF98.

• A:Answer Hello EF98, This device comes with a 30 day trial of Microsoft 365 and the software included on this device is McAfee LiveSafe. Within Windows you can edit videos minimally through the Microsoft Photos which replaced Movie Maker. Windows S Mode users have the option to go to the Windows Store and download the movie Edit Pro Plus for $100 if you'd like to purchase a high-end video editor. Thank you for being an HP customer!

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer come with Microsoft office or do you have to purchase this seperatly

Asked 5 years ago by bren.

• A:Answer Hi Bren and thanks for your question! Microsoft Office 365 is not included with the purchase of this PC. Best Buy does offer $20 off Microsoft Office 365 if you purchase it at the same time as the PC!

  Answered 2 years ago by HP Team

  
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Q: Questioncan i play fortnite and microsoft flight simulator on this laptop

Asked 5 years ago by bray.

• A:Answer No. this laptop will not work for those games.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this computer be a decent one to purchase for editing pictures? Beginner level?

Asked 5 years ago by Court.

• A:Answer It should be OK for editing simple pictures. Because it runs Windows 10 in "S Mode", you'll need an image editing program that you can download from the Windows Store.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptops has international warranty with HP? Im from Panama (Latin America) and want to purchase it but want to make sure it has the warranty available in Panama

Asked 5 years ago by Talha.

• A:Answer Hello. Thanks for your question. Here is a link with information on Global Warranty/international coverage from HP: https://support.hp.com/us-en/document/bpr01266

  Answered 2 years ago by HP Team

  
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Q: QuestionWhat processor does it come with

Asked 5 years ago by Anonymous.

• A:Answer Hello. Thanks for your question. This HP laptop has the Intel Celeron processor.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this come with an electrical plug or do you just use a charger?

Asked 5 years ago by tiger.

• A:Answer Thank you for your question! This HP 14" laptop comes with our Standard AC Adapter that charges your battery while you use it.

  Answered 5 years ago by HP Team

  
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Q: QuestionBecause of the good price, how fast is this computer?

Asked 5 years ago by Laptopguy.

• A:Answer I hope you are having a great day, Laptopguy! Thank you so much for your question. The HP - 14” Laptop - 14-dq0002dx is a pretty good model when it comes to online browsing, zoom meetings/classes, or even for quizzes and general online coursework. Please keep in mind that if you need this PC for anything related to gaming, software development, or downloading specific applications necessary for work/classes, you may have better success searching for a Laptop/PC with better specifications. For the best results, try looking for a model with at least an Intel i5, or AMD Ryzen 5 processor, and at least 8GB of memory/RAM to ensure longevity and so that you can work with ease!

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you play minecraft/minecraft servers on this laptop

Asked 5 years ago by KK101.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Because this computer is running Windows 10 in "S mode", you'd need to convert the computer to Windows 10 Home to run a Minecraft server. Microsoft has the instructions to convert the computer

  Answered 5 years ago by HP Team

  
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Q: QuestionCan my daughter play star stable on this computer??

Asked 5 years ago by Pepper.

• A:Answer Hello, Pepper! Thank you for your question about the HP 14" Laptop (14-dq0002dx). Based on the system requirements listed by Star Stable's developer on their website, this computer will not work for that game.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer support star stable?? Asking to buy for my daughter.

Asked 5 years ago by Pepper.

• A:Answer Because the computer is running Windows 10 in "S mode", it can only download and install apps that are available in the Windows store. Unfortunately, Star Stable isn't one of the available apps.

  Answered 5 years ago by HP Team

  
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Q: QuestionI have a verizon internet box, that uses ethernet cable does this laptop have a connection for it?

Asked 5 years ago by jim.

• A:Answer It does not have an Ethernet port. However, you can get an adapter that will take the Ethernet cable and plug it into one of the computer's USB ports.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have a microphone?

Asked 5 years ago by ElStew.

• A:Answer Yes, this laptop has a built in camera and two microphones with advanced noise reduction.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan the memory be expanded?

Asked 5 years ago by CGLS.

• A:Answer Yes, the memory on this laptop can be expanded to 8GB.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you make payments on laptops

Asked 5 years ago by Yeet.

• A:Answer Thanks for your question! We recommend contacting Best Buy customer service or your local Best Buy about the credit options they offer.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer work good with the cricut? Is it fast enough?

Asked 5 years ago by Britt.

• A:Answer Because this computer is running Windows 10 in "S Mode", the Cricut software can't be installed on it until you convert the computer to run Windows 10 Home. Microsoft has the instructions for converting the computer to Home.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I use Cricut Design Space with this laptop?

Asked 5 years ago by jessEka8787.

• A:Answer Because this computer runs Windows 10 in "S Mode", you won't be able to download and install the software without taking the computer out of S Mode. Microsoft has instructions for how to do it.

  Answered 5 years ago by HP Team

  
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